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Fraudulent emails and BOI's (lack of) approach.

  • 24-04-2016 4:02pm
    #1
    joujoujou
    Registered Users, Registered Users 2 Posts: 13,975 ✭✭✭✭
    Unregistered Users


    Hi there.

    Last couple of months Ms jou's mailbox got flooded with fraudulent emails claiming to be from BOI. Obviously she didn't open them nor tried to  click any dodgy links etc.

    Just forwarded them straight away to BOI's Security email.

    She used to get a reply saying her email has been received and will be looked at.

    Now she sees no reply - the question is why? IMO it's a good custom to send a reply just to make a customer aware that their emails are not going to a black  hole or something like.

    Thank you.


Comments

  • #2
    enviro
    Registered Users, Registered Users 2 Posts: 1,292 ✭✭✭enviro


    I have received similar a number of times, never open just send to spam.

    "Bank of lreland"My Inbox (1 new)


  • #3
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    joujoujou wrote: »
    Hi there.

    Last couple of months Ms jou's mailbox got flooded with fraudulent emails claiming to be from BOI. Obviously she didn't open them nor tried to  click any dodgy links etc.

    Just forwarded them straight away to BOI's Security email.

    She used to get a reply saying her email has been received and will be looked at.

    Now she sees no reply - the question is why? IMO it's a good custom to send a reply just to make a customer aware that their emails are not going to a black  hole or something like.

    Thank you.
    Hi joujoujou,

    Thanks for getting in touch.

    We'd like to assure you all fraud emails sent to our security team are fully investigated. You should certainly be receiving an auto-reply to confirm your email has been received. We'll have this checked out this morning and many thanks for letting us know.

    Thanks,
    Tara
     


  • #4
    LynnGrace
    Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    What is the address please that fraudulent emails should be forwarded to? 


  • #5
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    LynnGrace wrote: »
    What is the address please that fraudulent emails should be forwarded to? 
    Hi LynnGrace, 

    Please forward any spam or phishing email that claims to be from Bank of Ireland to 365security@boi.com and then delete the email. Please don't click any links in the fraudulent email. 

    Thanks,
    Sarah


  • #6
    LynnGrace
    Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    Hi Sarah. I have been receiving them for ages. My spam filter usually catches them, and I just delete them. I never open mails like that. Thanks for email address, I will forward the one I received today. 


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  • #7
    LynnGrace
    Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    Just want to check please if that is still the address to which fraudulent emails should be forwarded.
    Thank you. 


  • #8
    Bank of Ireland: Richard
    Closed Accounts Posts: 57 ✭✭Bank of Ireland: Richard


    LynnGrace wrote: »
    Just want to check please if that is still the address to which fraudulent emails should be forwarded.
    Thank you. 
    Hi LynnGrace,

    Thank you for contacting us here on Boards.ie.

    Yes, the email address to forward phishing texts / emails is still 365security@boi.com.

    Many thanks,

    Richie


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