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Lost 400 because of Royal Mail (Springsteen tix)

  • 13-04-2016 9:41pm
    #1
    Freek
    Registered Users, Registered Users 2 Posts: 11 ✭


    We ordered 2 Springsteen tickets for nearly 400 euros. Asked for signed delivery.

    Royal Mail said they were delivered but never got to my apartment. Seatwave says they're just a reseller and can't reimburse.

    Does anyone know what to do? We have no tickets now, and 400 euro less. I feel powerless...


Comments

  • #2
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    If you paid by credit card, do a chargeback pronto. The carry-on by resellers is not on. Is there any way you can get a copy of the signature from Royal Mail?


  • #3
    Dia1988
    Banned (with Prison Access) Posts: 2,252 ✭✭✭Dia1988


    Freek wrote: »
    We ordered 2 Springsteen tickets for nearly 400 euros. Asked for signed delivery.

    Royal Mail said they were delivered but never got to my apartment. Seatwave says they're just a reseller and can't reimburse.

    Does anyone know what to do? We have no tickets now, and 400 euro less. I feel powerless...

    If you paid by Credit card or Visa Debit request a charge back form from your bank, where they will then investigate it.

    Your case here is with Seatwave as you paid Seatwave. You should also email Seatwave detailing that you are requesting a chargeback as you did not receive your tickets nor can Seatwave provide postal tracking. It's important to note that it is the responsibility of Seatwave to contact Royal Mail, not you! Seatwave can then process a claim with Royalmail for compensation. Print out their email response and also if possible print out the order form for the Tickets and include these with your chargeback claim.

    You will get your refund once the Bank can see that Seatwave are liable.


  • #4
    NIMAN
    Registered Users, Registered Users 2 Posts: 34,671 ✭✭✭✭NIMAN


    Ask RM to show you the signature. They are all computerised now I think.
    Someone signed for it if they say they have been delivered.


  • #5
    bridster007
    Registered Users, Registered Users 2 Posts: 417 ✭✭bridster007


    How did you get on ?
    Plenty tics for sale on www.toutless.com, good site, used it many times.


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