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Replacement with refurbished model?

  • 10-04-2016 11:22am
    #1
    Mark Hamill
    Registered Users, Registered Users 2 Posts: 7,792 ✭✭✭


    Say I bring a faulty item back to the shop I got it from, they send it for repair under warranty, but it turns out it can't be repaired. Can they offer a refurbished model as replacement or does it have to be a new model (lets assume the faulty model is still available as new in the shop)?

    If they can offer a refurbished model, does it's warranty have to extend to the same date as the new one I bought originally or should it have new warranty? (ie if the original item is 6 months old, does the refurbished model have 18 months or the full 2 years warranty?)


Comments

  • #2
    L1011
    Registered Users, Registered Users 2 Posts: 71,142 ✭✭✭✭L1011


    Refurbished is fine and the warranty doesn't reset


  • #3
    sconhome
    Registered Users, Registered Users 2 Posts: 5,468 ✭✭✭sconhome


    I know of a GPS device company who's policy is after 28 days you only get a refurbished model as a replacement. Send your unit off for warranty claim and you get a replacement which is a different refurbished unit. Your unit goes into circulation for repair and will be spat back out to someone else as a refurbished unit.

    Means you are not waiting weeks for an assessment and repair as usually turned around within a week.


  • #4
    garhjw
    Closed Accounts Posts: 1,424 ✭✭✭garhjw


    My iPhone 6 warranty reset when I got my original replaced by a refurbished device


  • #5
    P. Breathnach
    Registered Users, Registered Users 2 Posts: 12,089 ✭✭✭✭P. Breathnach


    garhjw wrote: »
    My iPhone 6 warranty reset when I got my original replaced by a refurbished device
    That's unusual, and is more than your strict entitlement.


  • #6
    garhjw
    Closed Accounts Posts: 1,424 ✭✭✭garhjw


    P. Breathnach wrote: »
    That's unusual, and is more than your strict entitlement.

    i thought so too but i purchased my ihpnoe 6 from apple.com in April 2015. i returned it in september 2015 and received a refurbished device. when i looked at my apple account, the warranty expiration had moved to september 2016.


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