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Awful customer service lets the company down

  • 06-04-2016 9:25pm
    #1
    gccccc
    Registered Users, Registered Users 2 Posts: 1 ✭


    On January 18th 2016 we signed up with Gavin for Eir Go bundle package of €30pm (only €25pm if done online which Gavin agreed to do) – we received an email welcoming us to Eir & outlining this package @ 19:39 on January 18th 2016


    However on receiving our first bill we were shocked to be charged €75.82 stating we were on a bundle rate of €52pm. We contacted Eir immediately on February 12th 2016 & were advised by Chris that in order to progress our query the company would have to listen to all our voice recordings – apparently this procedure could take up to 20 working days. It is now 35 days later & in spite of several more phonecalls to Eir we still have not got a response from Eir.


    A second bill for €66.06 has since been sent to us & we are most unhappy at having to pay these bills for a package we definitely did not sign up for. We are now demanding an immediate refund & a resolution of our case.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    gccccc wrote: »
    On January 18th 2016 we signed up with Gavin for Eir Go bundle package of €30pm (only €25pm if done online which Gavin agreed to do) – we received an email welcoming us to Eir & outlining this package @ 19:39 on January 18th 2016


    However on receiving our first bill we were shocked to be charged €75.82 stating we were on a bundle rate of €52pm. We contacted Eir immediately on February 12th 2016 & were advised by Chris that in order to progress our query the company would have to listen to all our voice recordings – apparently this procedure could take up to 20 working days. It is now 35 days later & in spite of several more phonecalls to Eir we still have not got a response from Eir.


    A second bill for €66.06 has since been sent to us & we are most unhappy at having to pay these bills for a package we definitely did not sign up for. We are now demanding an immediate refund & a resolution of our case.
    Hi gccccc,


    Thanks for getting in touch. I'm so sorry to hear of this experience. This must be quite frustration and I am very sorry for the inconvenience caused.

    Can you PM me your account details and I will take a look into this.

    -Pamela 


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