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Payment made, not showing on the account

  • 03-04-2016 6:21pm
    #1
    Luxman
    Registered Users, Registered Users 2 Posts: 938 ✭✭✭


    I made a payment on March 29th but it is now showing on the account? Also the April 16 bill shows as cancelled? Whats going on with your online system? Its a disaster!!


Comments

  • #2
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭Irish Water: Alex


    Hi Luxman,

    Thank you for your query.

    We can certainly look into this for you, if you could provide the following information via PM:

    - Name;
    - Address;
    - Account number; and
    - Confirmation you are the account holder.

    Once we confirm these details, we can look to assist you further.

    Thanks,
    Alex


  • #3
    Luxman
    Registered Users, Registered Users 2 Posts: 938 ✭✭✭Luxman


    Irish Water: Alex wrote: »
    Hi Luxman,

    Thank you for your query.

    We can certainly look into this for you, if you could provide the following information via PM:

    - Name;
    - Address;
    - Account number; and
    - Confirmation you are the account holder.

    Once we confirm these details, we can look to assist you further.

    Thanks,
    Alex
    Why did you send me an out of date bill that doesn't show my payments?? Please sort this out, its a joke


  • #4
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi Luxman,

    Thank you for highlighting this and we will certainly investigate this for you.

    Furthermore, a member of our team will respond to you by PM shortly.

    Kind regards,
    Mairead


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