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HKC Quantum 70 - no beep/noise

  • 31-03-2016 1:08pm
    #1
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭


    Hi All,

    I had a HKC Quantum 70 installed approx 2 years ago. Over the past couple of months the beep when the alarm is set or needs to be disarmed and also the computer voice to say the alarm has been set have gradually gotten worse and at the start of this week have stopped completely. The alarm appears to be still working but just the sound has stopped. Does a battery need to be replaced on these alarms even though it appears to be connected to a power socket?

    Cheers,
    Hcksaw.


Comments

  • #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Could be the speaker or speaker connections.
    You say it is installed approx 2 years. If it's the good side of that then it should still be under warranty. Worth checking out.


  • #3
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    Reckon It was March 2014 I got it installed. Electrician that installed it gonna call out and have a look at it. If it was something as simple as changing a battery I would've saved him the trip but since it's a connection I'll get him out to be on the safe side.


  • #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If it's still under warranty I would be asking for it to be replaced either way. Better safe than sorry later. It's very early for hardware problems like this.


  • #5
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    True. I'll check the manual when i get home and see what warranty was provided with it. Presume it would be 2 years as standard though?


  • #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I would certainly be arguing it if it were a month or 2 out. I have never had an issue getting a panel of this age replaced.


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  • #7
    zhangj5
    Registered Users, Registered Users 2 Posts: 36 ✭zhangj5


    HcksawJimDuggan wrote: »
    Hi All,

    I had a HKC Quantum 70 installed approx 2 years ago. Over the past couple of months the beep when the alarm is set or needs to be disarmed and also the computer voice to say the alarm has been set have gradually gotten worse and at the start of this week have stopped completely. The alarm appears to be still working but just the sound has stopped. Does a battery need to be replaced on these alarms even though it appears to be connected to a power socket?

    Cheers,
    Hcksaw.

    Hi HcksawJimDuggan, my HKC Quantum 70 has exactly the same problem. Just wondering how was yours got fixed?


  • #8
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,828 ✭✭✭fred funk }{


    zhangj5 wrote: »
    Hi HcksawJimDuggan, my HKC Quantum 70 has exactly the same problem. Just wondering how was yours got fixed?

    The speaker needs to be replaced.


  • #9
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    zhangj5 wrote: »
    Hi HcksawJimDuggan, my HKC Quantum 70 has exactly the same problem. Just wondering how was yours got fixed?

    I got the whole control panel replaced. Original installer did it at no cost. As far as I know, it was covered under warranty.


  • #10
    kub
    Registered Users, Registered Users 2 Posts: 6,566 ✭✭✭kub


    HcksawJimDuggan wrote: »
    Reckon It was March 2014 I got it installed. Electrician that installed it gonna call out and have a look at it. If it was something as simple as changing a battery I would've saved him the trip but since it's a connection I'll get him out to be on the safe side.

    Did and does your electrician have a PSA licence?

    https://www.psa.gov.ie/en/PSA/Pages/about_us


  • #11
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    kub wrote: »
    Did and does your electrician have a PSA licence?

    https://www.psa.gov.ie/en/PSA/Pages/about_us

    Ya he's on the register alright.

    Apologies if this seems obvious but what is the advantage in using someone that has a PSA licence?


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  • #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    HcksawJimDuggan wrote: »
    Ya he's on the register alright.

    Apologies if this seems obvious but what is the advantage in using someone that has a PSA licence?

    Its not about an advantage, it a legal requirement.


  • #13
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    KoolKid wrote: »
    Its not about an advantage, it a legal requirement.

    Fair enough but not exactly something I would be concerned with.


  • #14
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,828 ✭✭✭fred funk }{


    HcksawJimDuggan wrote: »
    Fair enough but not exactly something I would be concerned with.

    So, I take it he wasn't licenced then.


  • #15
    HcksawJimDuggan
    Registered Users, Registered Users 2 Posts: 394 ✭✭HcksawJimDuggan


    fred funk }{ wrote: »
    So, I take it he wasn't licenced then.

    He genuinely was licenced. Just would have thought it is the contractor that should be concerned with being registered with the PSA as opposed to the customer. Maybe I'm wrong.


  • #16
    zhangj5
    Registered Users, Registered Users 2 Posts: 36 ✭zhangj5


    HcksawJimDuggan wrote: »
    I got the whole control panel replaced. Original installer did it at no cost. As far as I know, it was covered under warranty.

    Thanks:)


  • #17
    judge30
    Registered Users, Registered Users 2 Posts: 62 ✭✭judge30


    HcksawJimDuggan wrote: »
    He genuinely was licenced. Just would have thought it is the contractor that should be concerned with being registered with the PSA as opposed to the customer. Maybe I'm wrong.

    IF YOU EMPLOY AN UNLICENSED PROVIDER OF INTRUDER ALARM INSTALLATION OR ALARM MONITORING CENTRE SERVICES YOU ARE BREAKING THE LAW!

    i just Copied that of the psa website ,im not shouting it ,im just informing you.


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