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We don't issue refunds

  • 24-03-2016 1:16pm
    #1
    purplecow1977
    Registered Users, Registered Users 2 Posts: 2,877 ✭✭✭


    Bought a second hand electronic item from a garage.
    When it arrived, it did not work.
    I returned item accompanied by a letter to state I would need a full refund and postage costs (EU Directive on distance buying).
    Phone call today to state they don't allow returns/refunds.

    What can I do?


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    purplecow1977 wrote: »
    Bought a second hand electronic item from a garage.
    When it arrived, it did not work.
    I returned item accompanied by a letter to state I would need a full refund and postage costs (EU Directive on distance buying).
    Phone call today to state they don't allow returns/refunds.

    What can I do?

    http://www.consumerhelp.ie/your-rights-online#Faulty
    If you buy something through distance selling (online, over the phone, from a mail order catalogue or a TV shopping channel) and it turns out to be faulty then your consumer rights are the same as if you bought it in a shop.

    If what you bought is damaged or faulty you should complain to the business in writing immediately, by email, fax or letter, and ask for a refund or replacement. If you bought something from an EU-based website and you have to return the item because it is faulty, the seller has to pay for any return shipping costs.

    If you return a faulty item, and your refund is not provided within 14 days and you paid for the goods using a credit or debit card, your card provider may agree to reverse the transaction. This is called a chargeback. Contact your bank or credit card company immediately and give them details of your transaction.
    - See more at: http://www.consumerhelp.ie/your-rights-online#Faulty

    http://www.consumerhelp.ie/second-hand
    When you buy a second-hand item from someone who is selling it as part of their business, you have a similar set of rights as when you buy a new item. However, your rights very much depend on what you paid for the item.

    Any item you buy, including a second-hand item, must be fit for the purpose it has been sold for. It must also be as described to you, and the quality must be of an expected level, given the price you paid.

    But you cannot expect second-hand goods to be of the same standard as new products.

    Second-hand goods are “sold as seen”, so there may be some fault, imperfection or wear and tear. You need to examine the item carefully and ask the seller to point out any damage or imperfections. Make sure the item does what it is expected to do. For example, if it is a second-hand television set, check that the picture and sound are working correctly, the reception is clear and the remote control works as it should.

    For some items, for example jewellery or antique furniture, you should get an expert opinion before you decide to buy. With second hand cars, you should follow our checklist on how to check out a car.

    If the item turns out to be faulty, you have the right to return it to the shop where you bought it and ask for a replacement, a repair or a refund.
    - See more at: http://www.consumerhelp.ie/second-hand#sthash.LLaxcgsR.dpuf


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