Water Grant - Still haven't received TIN

dutopia

• I've paid all my IW bills.
• Moved house in September 2015. Informed IW immediately & received new WPRN.
• Applied for water grant before deadline. IW informed me they have to give DoSP my new details but I will get the grant and not to worry
• Called both IW and DoSP 2-3 times a month since then
• IW "We sent your details to DoSP"
• SoSP: "We don't have your details"
  

[*]


I'm so sick and tired of this. I've done everything right, paid all my bills and still Irish Water don't sort this out. Very frustrating.

Irish Water: Amy A

Hi dutopia,

We're sorry to read that and can most certainly look into this for you.

To do this, would you mind sending the following details via PM?

Your name;
Address;
Account Number and;
Confirmation that you are the account holder.

Thanks in advance,
Amy

dutopia

Irish Water: Amy wrote: »

Hi dutopia,

We're sorry to read that and can most certainly look into this for you.

To do this, would you mind sending the following details via PM?

Your name;
Address;
Account Number and;
Confirmation that you are the account holder.

Thanks in advance,
Amy

Thanks Amy. PM sent.

Irish Water: Allanah

Hi dutopia,

Thanks for sending a PM. We have received this and a member of our team will respond shortly.

Kind regards,
Allanah

dutopia

Any update?

Irish Water: Amy A

Hi dutopia,

We are currently looking into your query and a member of our team will respond via PM as soon as possible.

Thanks for your patience.

Kind regards,
Amy

lorkelly

I am in the same boat its just so annoying at this stage,I rang back the last day to see what was going on to be told that I wasn't on the data and basically it was my own tough luck,but I've kept all the phone records and emails I have sent off to Irish water as a record of this matter ,I told this to Irish water only for the phone to be hung up on me,I've paid all my bills to date I've being registered since last June and had registered for my grant in loads of time only to be tossed to the side,I've rang 8 times and have recordings too ,i m so fed up I registered my mum the same time and hers was all sorted within a week

Irish Water: Alex

Hi lorkelly,

lorkelly wrote: »

I am in the same boat its just so annoying at this stage,I rang back the last day to see what was going on to be told that I wasn't on the data and basically it was my own tough luck,but I've kept all the phone records and emails I have sent off to Irish water as a record of this matter ,I told this to Irish water only for the phone to be hung up on me,I've paid all my bills to date I've being registered since last June and had registered for my grant in loads of time only to be tossed to the side,I've rang 8 times and have recordings too ,i m so fed up I registered my mum the same time and hers was all sorted within a week

We're sorry to read this.

If you would like us to look into this for you, please could you provide the following details via PM:

- Your name;
- Address;
- Account Number; and
- Confirmation that you are the account holder.

Thanks,
Alex.

dutopia

lorkelly wrote: »

I am in the same boat its just so annoying at this stage,I rang back the last day to see what was going on to be told that I wasn't on the data and basically it was my own tough luck,but I've kept all the phone records and emails I have sent off to Irish water as a record of this matter ,I told this to Irish water only for the phone to be hung up on me,I've paid all my bills to date I've being registered since last June and had registered for my grant in loads of time only to be tossed to the side,I've rang 8 times and have recordings too ,i m so fed up I registered my mum the same time and hers was all sorted within a week

Yes, it sucks, right? Very unfair and badly handled. I still haven't received my TIN.

Irish Water: Alex

Hi dutopia,

Thank you for contacting us.

dutopia wrote: »

Yes, it sucks, right? Very unfair and badly handled. I still haven't received my TIN.

A member of our team will respond to your query via PM shortly.

Thanks,
Alex.

lorkelly

Thanks Alex I have sent a pm

lorkelly

dutopia wrote: »

Yes, it sucks, right? Very unfair and badly handled. I still haven't received my TIN.

Have you received any updates dutopia?

dutopia

lorkelly wrote: »

dutopia wrote: »

Yes, it sucks, right? Very unfair and badly handled. I still haven't received my TIN.

Have you received any updates dutopia?

No I haven't. No contact, no TIN letter.

dutopia

Anyone from Irish Water follow this up?

7 months now, dozens of phone calls, promises to sort it over and over.

I'm not paying new bills until it's sorted.

Irish Water: Mairead

Hi dutopia,

dutopia wrote: »

lorkelly wrote: »

dutopia wrote: »

Yes, it sucks, right? Very unfair and badly handled. I still haven't received my TIN.

Have you received any updates dutopia?

No I haven't. No contact, no TIN letter.

Thank you for highlighting this and we're very sorry to hear this.

A member of our team will update you by PM shortly.

Kind regards,
Mairead

dutopia

I just got the letter in the door and my details were updated at last! Just have to wait 10 days to see if I get the grant.

Irish Water: Mairead

Hi dutopia,

dutopia wrote: »

I just got the letter in the door and my details were updated at last! Just have to wait 10 days to see if I get the grant.

We're very happy to hear this.

Please feel free to contact us if you have any other queries.

Kind regards,
Mairead

lorkelly

lorkelly wrote: »

Have you received any updates dutopia?

Either have I and won't pay my bill until its sorted

lorkelly

Irish Water: Mairead wrote: »

Hi dutopia,




Thank you for highlighting this and we're very sorry to hear this.

A member of our team will update you by PM shortly.

Kind regards,
Mairead

I still haven't had a reply or any update

lorkelly

dutopia wrote: »

I just got the letter in the door and my details were updated at last! Just have to wait 10 days to see if I get the grant.

Brilliant

Irish Water: Mairead

Hi lorkelly,

lorkelly wrote: »

lorkelly wrote: »

Have you received any updates dutopia?

Either have I and won't pay my bill until its sorted

Please accept our sincere apologies for the delay in response and a member of our team will respond to you by PM immediately.

Kind regards,
Mairead