Eir Internet Locked To 11.5mbs?

crazy7001

Hello everyone. I finally had Eir installed to my house today. (Just Internet) They seem to be busy as it took two weeks to get an installation date.Sadly, I believe ive come across a fault already. When the engineer finished up his work he told me that when the globe picture lit up then I would have internet. He was correct, but on wired and wifi the speeds are the same. Im getting about 11mb down and 0.8mb up. It doesnt go any higher or lower. It is very odd. Any ideas on what to do? I'd be very grateful if you did.

Thanks again!

icdg

Moved to Broadband

ED E

What did you sign up for? What were you expecting? DSL goes as low as 0.5Mb.

jay93

It depends on what speed you signed up for doesn't sound like you are on eirfibre given the upload speed of the connection.

mass_debater

jay93 wrote: »

It depends on what speed you signed up for doesn't sound like you are on eirfibre given the upload speed of the connection.

Sounds right for the 12-1 profile

crazy7001

Hey look, I ordered 100mb/s down and 20 up! I am still getting 11.5 and around 0.95 mb/s up. It is capped or something I dont know why. Any ideas guys? I dont know what to do.

Thanks again!

ItHurtsWhenIP

crazy7001 wrote: »

Hey look, I ordered 100mb/s down and 20 up! I am still getting 11.5 and around 0.95 mb/s up. It is capped or something I dont know why. Any ideas guys? I dont know what to do.

Thanks again!

Can you log into your router and post the attenuation statistics?

crazy7001

Where could I find these figures?

mass_debater

crazy7001 wrote: »

Hey look, I ordered 100mb/s down and 20 up! I am still getting 11.5 and around 0.95 mb/s up. It is capped or something I dont know why. Any ideas guys? I dont know what to do.

Thanks again!

Up to 100mbit, the package it's sold as "up to". The technology uses the existing copper network and depends on the distance you are from the cabinet/exchange. Right next to it you will get 100mbit, more than 2km away you will get nothing. Posting the stats from the modem will tell the full story

ItHurtsWhenIP

crazy7001 wrote: »

Where could I find these figures?

I'm not an eir customer so I can't say for certain, but try these links:
http://192.168.0.1
http://192.168.0.254
http://192.168.1.1
http://192.168.1.254
One of them should hopefully give you a log-in page. I would expect the admin ID and password would be written on a label on the bottom of the router. If not, others on here should be able to advise.

Once you are logged into the router have a look around for "Statistics". We need the attenuation figures.

syklops

Where are you seeing 11.5 mbps?

Just want to be sure you are seeing the bits and not the bytes.

A 100MBits connection would give a transfer rate of 12.5 MBytes a second.

mass_debater

syklops wrote: »

Where are you seeing 11.5 mbps?

Just want to be sure you are seeing the bits and not the bytes.

A 100MBits connection would give a transfer rate of 12.5 MBytes a second.

I think he said a speed test

syklops

mass_debater wrote: »

I think he said a speed test

I've reread all his posts and he doesnt mention. Even if it is a speed test, we still need to establish whether he is seeing bits or bytes.

crazy7001

Hmm, I was just onto the Eircom Live Now chat system. I was told that they were capping my internet and that it has now been changed. The Eir cabinet is within 200 metres of the house. But they told me they can only give us 50 down and 10 up, because we are too far away... We were not informed of this at any point.

Disappointing to say the least:


Thanks for your replies so far!

syklops

crazy7001 wrote: »

Hmm, I was just onto the Eircom Live Now chat system. I was told that they were capping my internet and that it has now been changed. The Eir cabinet is within 200 metres of the house. But they told me they can only give us 50 down and 10 up, because we are too far away... We were not informed of this at any point.

Disappointing to say the least:


Thanks for your replies so far!

Where are you seeing that you are getting 11.5 mbps. Can you maybe provide a screenshot of it?

mass_debater

crazy7001 wrote: »

Hmm, I was just onto the Eircom Live Now chat system. I was told that they were capping my internet and that it has now been changed. The Eir cabinet is within 200 metres of the house. But they told me they can only give us 50 down and 10 up, because we are too far away... We were not informed of this at any point.

Disappointing to say the least:


Thanks for your replies so far!

Telephone cables don't go in straight lines and get curled up in the manholes. 50-10 is still a very usable connection.

ItHurtsWhenIP

crazy7001 wrote: »

Hmm, I was just onto the Eircom Live Now chat system. I was told that they were capping my internet and that it has now been changed. The Eir cabinet is within 200 metres of the house. But they told me they can only give us 50 down and 10 up, because we are too far away... We were not informed of this at any point.

Disappointing to say the least:


Thanks for your replies so far!

If you get us the Attenuation figures, we should be able to find out how long your line actually is and what speeds you should be able to attain.

At 200m (or thereabouts) you should be getting closer to the 100Mbps figure. As others have said, the line could take a more lengthy route however.

syklops

MMFITWGDV wrote: »

If you get us the Attenuation figures, we should be able to find out how long your line actually is and what speeds you should be able to attain.

At 200m (or thereabouts) you should be getting closer to the 100Mbps figure. As others have said, the line could take a more lengthy route however.

Still waiting to find out where he is seeing his connection speed.

crazy7001

I will provide a link to the speed of my internet below:
www . speedtest . net / my - result / 5175952713

Im getting restless now...(Put a backspace for every space)

syklops

crazy7001 wrote: »

I will provide a link to the speed of my internet below:
www . speedtest . net / my - result / 5175952713

Im getting restless now...(Put a backspace for every space)

Well its definitely bits anyway.

crazy7001

MMFITWGDV wrote: »

If you get us the Attenuation figures, we should be able to find out how long your line actually is and what speeds you should be able to attain.

At 200m (or thereabouts) you should be getting closer to the 100Mbps figure. As others have said, the line could take a more lengthy route however.

I dont know where said attenuaiton figures are in the Eir settings

ItHurtsWhenIP

crazy7001 wrote: »

I dont know where said attenuaiton figures are in the Eir settings

Can anybody guide the OP please?

syklops

crazy7001 wrote: »

I dont know where said attenuaiton figures are in the Eir settings

What make of router is it?

crazy7001

It is the F2000

crazy7001

Attenuation Figures = 18.1 dB/ 39.3 dB
Finally figured it out!

ItHurtsWhenIP

crazy7001 wrote: »

Attenuation Figures = 18.1 dB/ 39.3 dB
Finally figured it out!

That gives a line length of ~1,300m with a max speed of ~24Mbps.

I'm not sure how they said they can give you a maximum of 50Mbps down based on that result.

Can you run a www.speedtest.net and tell us what the results are?

Cuddlesworth

MMFITWGDV wrote: »

That gives a line length of ~1,300m with a max speed of ~24Mbps.

I'm not sure how they said they can give you a maximum of 50Mbps down based on that result.

Can you run a www.speedtest.net and tell us what the results are?

Its above, hes got 10Mbps.

mass_debater

Does the f2000 give figures for attainable up and down in the stats?

ItHurtsWhenIP

Cuddlesworth wrote: »

Its above, hes got 10Mbps.

He said in this post that they would push him up to 50/10.

guil

MMFITWGDV wrote: »

He said in this post that they would push him up to 50/10.

He posted a speed test 6 hours after that.