Waiting for 3 weeks for my insurance disc.

Straight Edge Punk

I got a policy with First Ireland at the start of February, it took me 2 weeks or so to get all my paperwork in order and in to their office. They have had all of this in their possession for more than 3 weeks at this stage and I am still waiting for my disc to be sent out.

I am just off the phone with them and have been told for the 3rd time it has been reprinted and "sent out in todays post". I am at my wits end with them now because I am sure I will be ringing them again on Wednesday due to non arrival of the disc.

Has anybody ever had an experience like this because I certainly have not?

cletus

Yep, had it this year. Waiting a fortnight for the disc, told me it would be sent out with the next post. Luckily i work in the same town the office is locatedin, so i told them not to bother, I'd come and collect.

Turns out it was in an addressed envelope, sitting on a counter, waitnig to be posted the entire time

LawlessBoy

I've had trouble with them in the past getting a disc sent out waited over 7 weeks in the end I drove to their office and collected it on park gate street in the city ( was heading in anyway)

Velvet shank

yep, I was 3 weeks waiting for a disc last time i renewed with them

Pkiernan

Imagine how they'll be if you have to make a claim. ..

useless

Pkiernan wrote: »

Imagine how they'll be if you have to make a claim. ..

First Ireland is a broker-if you have a claim you can contact the insurance company directly, bypassing the broker. They'll drag their feet and make your life a misery too though.

Straight Edge Punk

It's good to know it's not just me then. I would love to know what a company gains from doing this.

Is there anyway to request some kind of proof that it has been posted? It's strange that they have sent my disc twice and it has got lost but the letters they sent to show me whag documents I needed arrived in a very prompt fashion.

Liam McPoyle

Straight Edge Punk wrote: »

It's good to know it's not just me then. I would love to know what a company gains from doing this.

Is there anyway to request some kind of proof that it has been posted? It's strange that they have sent my disc twice and it has got lost but the letters they sent to show me whag documents I needed arrived in a very prompt fashion.

Sometimes genuine errors occur tbf.

Did you check with them to make sure they had the correct postal address?

You would be flabbergasted with some of the addresses I've seen call centre agents fill out on their system.

One fella had Choom in as part of the address.

When i asked him where the hell was that he told me Galway.

Turns out it was in Tuam.

Henry Ford III

Contact them in writing OP, and put the word "COMPLAINT" as the title.

Ask for their complaints procedure.

You'll be sorted rather quickly if you do.

Straight Edge Punk

Business Cat wrote: »

Sometimes genuine errors occur tbf.

Did you check with them to make sure they had the correct postal address?

You would be flabbergasted with some of the addresses I've seen call centre agents fill out on their system.

One fella had Choom in as part of the address.

When i asked him where the hell was that he told me Galway.

Turns out it was in Tuam.

They do have the correct postal address because I have received all of their other correspondence letters.

Straight Edge Punk

And as expected, no disc in the post today.