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Login problem

bodonnell · 2016-03-04 13:30:09

I cannot log in to my account, I have reset the password to no avail, is there an issue with your site?

04-03-2016 1:30pm

#1

bodonnell

Registered Users, Registered Users 2 Posts: 565 ✭✭✭

Join Date: April 2011

Posts: 480

I cannot log in to my account, I have reset the password to no avail, is there an issue with your site?

0

Comments

#2 04-03-2016 1:55pm

Electric Ireland: Una

Closed Accounts Posts: 1,178 ✭✭✭

Join Date: September 2015

Posts: 1165

Hi bodonnell,

Thank you for contacting us.

What message is appearing when you attempt to reset your password?

Una

________

0
#3 04-03-2016 2:01pm

bodonnell

Registered Users, Registered Users 2 Posts: 565 ✭✭✭

Join Date: April 2011

Posts: 480

Access denied
Sorry, you are not authorised to perform the operation

I have successfully reset the password, it still doesn't let me login

0
#4 04-03-2016 2:31pm

Electric Ireland: Una

Closed Accounts Posts: 1,178 ✭✭✭

Join Date: September 2015

Posts: 1165

Hi again bodonnell,

Thank you for confirming.

I have sent this to the Online Billing team and you will be updated ASAP.

Kind regards,
Una

________

0
#5 07-03-2016 1:58pm

Electric Ireland: Una

Closed Accounts Posts: 1,178 ✭✭✭

Join Date: September 2015

Posts: 1165

Hi again bodonnell,

The online billing issue was checked into - are you able to access your online account now?

Thanks,
Una

0
#6 07-03-2016 4:20pm

bodonnell

Registered Users, Registered Users 2 Posts: 565 ✭✭✭

Join Date: April 2011

Posts: 480

Electric Ireland: Una wrote: »

Hi again bodonnell,

The online billing issue was checked into - are you able to access your online account now?

Thanks,
Una

yes,thanks

0
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#7 07-03-2016 4:45pm

Electric Ireland: Una

Closed Accounts Posts: 1,178 ✭✭✭

Join Date: September 2015

Posts: 1165

Hi again bodonnell,

That's great - glad to read it. Thanks for letting us know.

Una

________

0