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eFiber available in all the houses around but not mine.

gl0Rob · 2016-03-04 11:22:14

Hi I just got a line installed by KN networks. Eir did a check on my line and inform me I can only receive 5mb speed. My concern is that there are 1000's of houses in the area with eFiber (i can't find a house that doesn't). My neighbour 4 doors down has eFibre. There are houses that a significantly further from the…

04-03-2016 11:22am

#1

gl0Rob

Registered Users, Registered Users 2 Posts: 105 ✭✭

Join Date: October 2013

Posts: 102

Hi

I just got a line installed by KN networks. Eir did a check on my line and inform me I can only receive 5mb speed. My concern is that there are 1000's of houses in the area with eFiber (i can't find a house that doesn't). My neighbour 4 doors down has eFibre. There are houses that a significantly further from the cabinet the have fibre. All of our lines are coming from the same cabinet through the same ducts.

I haven't been able to get a clear answer as to why this is the case. One tech suggested the cabinet could be full or that I wasn't connected correctly . I haven't been able to organise a technician to come back and check. I keep getting the same generic response of "We have no date as to when eFibre will be rolled out in your area".

Is it possible to have someone physically check my line?

0

Comments

#2 04-03-2016 1:41pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

gl0Rob wrote: »

Hi

I just got a line installed by KN networks. Eir did a check on my line and inform me I can only receive 5mb speed. My concern is that there are 1000's of houses in the area with eFiber (i can't find a house that doesn't). My neighbour 4 doors down has eFibre. There are houses that a significantly further from the cabinet the have fibre. All of our lines are coming from the same cabinet through the same ducts.

I haven't been able to get a clear answer as to why this is the case. One tech suggested the cabinet could be full or that I wasn't connected correctly . I haven't been able to organise a technician to come back and check. I keep getting the same generic response of "We have no date as to when eFibre will be rolled out in your area".

Is it possible to have someone physically check my line?

Hi gl0Rob,

Thanks for getting in touch, please feel free to PM me and I'll check this.

Pamela

0
#3 04-03-2016 1:58pm

gl0Rob

Registered Users, Registered Users 2 Posts: 105 ✭✭

Join Date: October 2013

Posts: 102

Eir: Pamela wrote: »

Hi gl0Rob,

Thanks for getting in touch, please feel free to PM me and I'll check this.

Pamela

Pm'ed details

0
#4 04-03-2016 5:34pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Thanks gl0Rob,

I have replied,

Pamela

0