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When can I expect my services?

feet of flame · 2016-02-29 18:38:35

I signed up for €25 a month bundle on February 4th, got my free mobile phone the very next day but heard nothing more about the installation of my services. I rang 1901 this morning where a gentleman informed me my account was "under investigation". What does that mean? When can i expect to have broadband installed? I also…

29-02-2016 6:38pm

#1

feet of flame

Registered Users, Registered Users 2 Posts: 58 ✭✭

Join Date: October 2011

Posts: 48

I signed up for €25 a month bundle on February 4th, got my free mobile phone the very next day but heard nothing more about the installation of my services. I rang 1901 this morning where a gentleman informed me my account was "under investigation". What does that mean? When can i expect to have broadband installed? I also notice that there is a bill for €30.69 due by DD on March 13th. Why am I being charged for something I dont have?? I have posted these same questions on the Eir community forum but never got a reply, maybe someone here can supply some answers.

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Comments

#2 01-03-2016 12:02pm

eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

Hi feet of flame,

Apologies for the delays you have incurred. Would you like to PM me your account details and I'll check this for you.

Thanks

Tracey

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#3 04-03-2016 1:44pm

feet of flame

Registered Users, Registered Users 2 Posts: 58 ✭✭

Join Date: October 2011

Posts: 48

Is there any news of my services? It a month today I have been kept waiting. Also my account still reads €30.69 due.

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#4 04-03-2016 5:28pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Apologies for the delay feet of flame,

I will have this flagged with Tracey and we will be back to you on Monday.

Pamela

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#5 07-03-2016 12:54pm

feet of flame

Registered Users, Registered Users 2 Posts: 58 ✭✭

Join Date: October 2011

Posts: 48

Any update Pamela?

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#6 07-03-2016 2:06pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

I'm afraid Tracey is unavailable today feet of flame,

Apologies, Can you PM me your details and I will follow up on this.

-Pamela

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#7 08-03-2016 1:28pm

feet of flame

Registered Users, Registered Users 2 Posts: 58 ✭✭

Join Date: October 2011

Posts: 48

Can anybody from Eir update me about this issue???

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#8 08-03-2016 3:10pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Thanks for your PM feet of flame I'll be back to you shortly.

Pamela

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