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Virgin Modem Mode with Netgear Nighthawk R7000

  • 24-02-2016 12:54am
    #1
    david.ol
    Registered Users, Registered Users 2 Posts: 23 ✭


    So I was hoping someone might have some advice on setting up my new Netgear Nighthawk R7000 with Virgin's Compal router they provided with the 360Mb package.

    I set the Compal to Modem Mode (LED is Purple) and plugged the ethernet cable from port 4 (the port closest to the coaxial) straight into the Netgear's WAN.

    When I boot up the Netgear and follow the Setup Wizard it fails to detect an internet connection.

    I've tried manually setting it up (while letting the Netgear get details automatically wherever possible) but I haven't been able to connect at all.


    Seriously concerned that I may have just bought a €200 paperweight.

    Any advice?


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Connect a laptop in place of the Nighthawk. Then run 
    ipconfig /all
    And see if your IPv4 address is a public one or not (if you post it minus the last two digits then we can tell you).

    If its getting a public then its a problem with the Netgears setup, if its not theres a good chance you're on DSLite and need to PM the VM reps here on boards to get it removed from your account.


  • #3
    david.ol
    Registered Users, Registered Users 2 Posts: 23 ✭david.ol


    Thanks so much for the reply ED. Here's the result:
    Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\User>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : upc.ie

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . : upc.ie
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : 1C-75-08-DC-XX-XX
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2a02:8081:0:50:d0be:de85:XXXX:XXXX(Preferred)
   Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2016 6:10:57 PM
   Lease Expires . . . . . . . . . . : Wednesday, February 24, 2016 7:10:56 PM
   Link-local IPv6 Address . . . . . : fe80::29ba:dbc:XXXX:XXXX(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.72.XXX.XXX(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.224.0
   Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2016 6:11:00 PM
   Lease Expires . . . . . . . . . . : Wednesday, February 24, 2016 7:11:00 PM
   Default Gateway . . . . . . . . . : 10.72.XXX.XXX
   DHCP Server . . . . . . . . . . . : 10.255.XXX.XXX
   DHCPv6 IAID . . . . . . . . . . . : 10252XXXX
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-DE-63-62-EC-55-XX-XX-XX-XX
   DNS Servers . . . . . . . . . . . : 2001:730:XXXX::XX
                                       2001:730:XXXX::XX
                                       89.101.XXX.XXX
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Physical Address. . . . . . . . . : EC-55-F9-2C-XX-XX
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-61-C6-XX-XX
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6537:35ae:XXXX:XXXXX(Preferred)
   IPv4 Address. . . . . . . . . . . : 169.254.XXX.XXX(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 31883XXXX
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-DE-63-62-EC-55-XX-XX-XX-XX
   DNS Servers . . . . . . . . . . . : fec0:0:0:XXXX::XXX
                                       fec0:0:0:XXXX::XXX
                                       fec0:0:0:XXXX::XXX
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.upc.ie:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : upc.ie
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-XX-XX-XX
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{61C6C160-66AA-4A77-B3B1-B36F0F0B8C48}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-XX-XX
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\User>


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E 


       IPv6 Address. . . . . . . . . . . :2a02:8081:0:50:d0be:de85:XXXX:XXXX(Preferred) - Real address
   Lease Obtained. . . . . . . . . . : Wednesday, February 24, 2016 6:10:57 PM
   Lease Expires . . . . . . . . . . : Wednesday, February 24, 2016 7:10:56 PM
   Link-local IPv6 Address . . . . . : fe80::29ba:dbc:XXXX:XXXX(Preferred)  
   IPv4 Address. . . . . . . . . . . : 10.72.XXX.XXX(Preferred)   - NAT'd address

    You're on DSLite and its confusing the netgear as it shouldnt get a private address via its WAN port.

    PM Virgin Media reps with your acc details and ask to be given an IPV4 address again.


  • #5
    david.ol
    Registered Users, Registered Users 2 Posts: 23 ✭david.ol


    Thanks so much Ed, will post back with an update when there is one!


  • #6
    david.ol
    Registered Users, Registered Users 2 Posts: 23 ✭david.ol


    Everything's resolved.

    So I got in touch with the Virgin Reps and they disabled DS Lite.

    I was getting an internet conenction then with the Compal in Modem Mode (purple LED) LAN4 conencted to the WAN on Netgear R7000.

    One funny thing was that the Compal was still broadcasting a wifi network (Green LED wireless icon) which we could connect to as normal. I switched it back to Router Mode and disabled the DHCP server and it then rebooted without the wifi broadcasting.

    Turned on our two xbox ones (after enabling Open NAT filter on the Netgear) and they both have an Open NAT and we can now play together without issues.

    Thanks again for your help ED and to Brian from Virgin for sorting us out so quickly!


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