Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on [email protected] for help. Thanks :)
Private profiles - please note that profiles marked as private will soon be public. This will facilitate moderation so mods can view users' warning histories. All of your posts across the site will appear on your profile page (including PI, RI). Groups posts will remain private except to users who have access to the same Groups as you. Thread here
Some important site news, please read here. Thanks!

Bet Bright Issue

  • 17-02-2016 11:16am
    #1
    Registered Users Posts: 17,189 ✭✭✭✭ Shanotheslayer
    Registered User


    Hi All,

    I hope this is the correct thread.

    So I won a nice some of money over the past week or so on BB. I withdrew a few hundred 2 weeks or so.

    So I was gambling again and I won a lot more. I tried to withdraw this money and my account was suspended pending clarification.

    I then E-mailed them my verification, and it took them 5 photos of my debit card to finally accept my verification.

    I received an E-mail today stating I was able to gamble again.

    I went and logged on and notice my balance was half missing and my max stake was 0.10

    There was no e-mail sent to me prior to them deducting my balance all bets where settled as winners. After I got onto live chat, I then received text messages saying my bets were ''losers/void''

    Is there anyway I can take this further? It's a nice chunk of money like.

    All Help Appreciated,

    Shano.


    Below is the Chat Log:


    Saso (2/17/2016, 10:44:38 AM): Welcome to BetBright.com. How can I help you today?
    Me (2/17/2016, 10:45:37 AM): After being suspended since the12th, I have been trying to verify since, I come back after jumping through hoops to see my account has had 550 taken off of it for no reason
    Me (2/17/2016, 10:45:46 AM): I've not received an email for a reason
    Me (2/17/2016, 10:46:17 AM): I tried to place my 5 quid free bet and I was told my max stake is 10p
    Me (2/17/2016, 10:46:22 AM): WTF?
    Saso (2/17/2016, 10:46:27 AM): Let me check that for you
    Me (2/17/2016, 10:48:44 AM): Looking at my bets, my correct score bets have been made void
    Me (2/17/2016, 10:49:16 AM): how come only the losers have been made void
    Saso (2/17/2016, 10:49:42 AM): Eoin, I had a chat with our Trading Team
    Me (2/17/2016, 10:50:06 AM): I mean winners
    Saso (2/17/2016, 10:50:15 AM): The amount was taken from your account due to late bets
    Me (2/17/2016, 10:50:39 AM): What? What bets were late?
    Me (2/17/2016, 10:50:52 AM): I've received no email, no nothing about this
    Me (2/17/2016, 10:52:13 AM): like if 3:1 (1-0), Fenerbahce v Kasimpasa, Correct score flex 0:4 (0-2), SC Paderborn 07 v 1. FC Kaiserslautern, Correct score flex
    Me (2/17/2016, 10:52:17 AM): and
    Me (2/17/2016, 10:52:18 AM): 1:2 (0-1), FSV Frankfurt v Spvgg Greuther Furth, Correct score flex
    Me (2/17/2016, 10:52:22 AM): have been refunded
    Me (2/17/2016, 10:52:32 AM): shouldn't the other bets placed on those games also be refunded
    Saso (2/17/2016, 10:52:49 AM): SC Paderborn 07 v 1. FC Kaiserslautern
    Me (2/17/2016, 10:52:57 AM): like as far as I'm concerned these are winning bets
    Saso (2/17/2016, 10:52:59 AM): and Fenerbahce v Kasimpasa
    Saso (2/17/2016, 10:53:22 AM): Eoin, the bets were late and the result was already known
    Me (2/17/2016, 10:53:32 AM): no they weren't
    Saso (2/17/2016, 10:53:45 AM): Our trading team say that they were
    Me (2/17/2016, 10:54:03 AM): SC Paderborn kicked off at 17.30
    Me (2/17/2016, 10:54:10 AM): I placed my bet at 19.08
    Me (2/17/2016, 10:54:37 AM): 45 minutes a half
    Me (2/17/2016, 10:54:43 AM): I placed at 83 minutes
    Me (2/17/2016, 10:54:50 AM): doing simple math
    Saso (2/17/2016, 10:55:22 AM): Eoin, I am afraid that I all can say is that our Trading Team have settled them as late bets
    Me (2/17/2016, 10:55:31 AM): What?
    Me (2/17/2016, 10:55:38 AM): That makes no sense
    Me (2/17/2016, 10:55:45 AM): Saso like you understand what I'm saying
    Saso (2/17/2016, 10:56:17 AM): I am just a messenger here explaining to you what the trading team said
    Me (2/17/2016, 10:56:30 AM): what about the other bets on the matches
    Me (2/17/2016, 10:56:37 AM): how come they're settled as loses
    Me (2/17/2016, 10:56:43 AM): if they were placed at the same time
    Me (2/17/2016, 10:56:52 AM): there is no reason for this
    Saso (2/17/2016, 10:57:27 AM): They have confirmed to me that they stand by their decision
    Me (2/17/2016, 10:57:41 AM): So why are some void and some lost?
    Me (2/17/2016, 10:58:00 AM): How can they stand by this, this makes absolutely no sense
    Saso (2/17/2016, 10:58:47 AM): You can send us an email with your complaint and our manager will read it and reply to you
    Me (2/17/2016, 10:59:06 AM): I'll just go to boards.ie and share this there
    Me (2/17/2016, 10:59:11 AM): what a joke
    Me (2/17/2016, 10:59:46 AM): How can you void selective bets on them being placed "late" and not void others
    Saso (2/17/2016, 10:59:51 AM): Will you mention that the bets were placed when the result was known?
    Me (2/17/2016, 10:59:58 AM): I'll share this log
    Me (2/17/2016, 11:00:22 AM): Where I've stated they were placed inplay at 83 minutes
    Saso (2/17/2016, 11:00:33 AM): They were placed when the result was know
    Me (2/17/2016, 11:00:45 AM): They were not
    Saso (2/17/2016, 11:00:48 AM): I think both you and I know it
    Me (2/17/2016, 11:00:53 AM): The game kicked off at 17.30
    Me (2/17/2016, 11:00:57 AM): add 45 minutes
    Me (2/17/2016, 11:01:01 AM): 18.15
    Me (2/17/2016, 11:01:06 AM): 15 minutes added time
    Me (2/17/2016, 11:01:09 AM): 18.30
    Me (2/17/2016, 11:01:15 AM): add 45 minutes
    Me (2/17/2016, 11:01:17 AM): 19.15
    Me (2/17/2016, 11:01:23 AM): then added time 3 minutes
    Me (2/17/2016, 11:01:25 AM): 19.18
    Me (2/17/2016, 11:01:31 AM): I placed my bets at 19.08
    Me (2/17/2016, 11:02:08 AM): The game isn't over how can I know the result on a correct score?
    Saso (2/17/2016, 11:02:10 AM): Fenerbahce v Kasimpasa match
    Saso (2/17/2016, 11:02:31 AM): Game was finished when at 19:51.57 you placed a bet
    Saso (2/17/2016, 11:02:42 AM): SC Paderborn 07 v 1. FC Kaiserslautern
    Me (2/17/2016, 11:03:06 AM): if the fenerbache game was finished why was only 1 bet made void and not all 3?
    Me (2/17/2016, 11:03:54 AM): https://twitter.com/Fenerbahce_EN/status/698232352963764224
    Me (2/17/2016, 11:04:01 AM): 87th minute 7.49
    Saso (2/17/2016, 11:04:08 AM): They have been voided
    Me (2/17/2016, 11:04:11 AM): https://twitter.com/Fenerbahce_EN/status/698234164936577024
    Me (2/17/2016, 11:04:16 AM): 7:56 PM - 12 Feb 2016
    Me (2/17/2016, 11:04:26 AM): there were still 4 minutes left
    Saso (2/17/2016, 11:04:58 AM): You were placing late bets, Eion
    Me (2/17/2016, 11:05:10 AM): None of these games were finished when I placed them
    Saso (2/17/2016, 11:05:41 AM): If you wish to complain about the decision please send an email
    Me (2/17/2016, 11:06:14 AM): The only way I'll be complaining is through ibas
    Saso (2/17/2016, 11:06:40 AM): ok


Comments

  • Moderators, Social & Fun Moderators Posts: 20,863 Mod ✭✭✭✭ inforfun
    Moderator


    You did those bets on line and in live betting i suppose?
    Are they in your history in your account, with the time you placed the bet?


  • Registered Users Posts: 3,025 ✭✭✭ akelly02
    Registered User


    wow what a mess


  • Registered Users Posts: 9,351 magherakid
    Registered User


    inforfun wrote: »
    You did those bets on line and in live betting i suppose?
    Are they in your history in your account, with the time you placed the bet?

    can you answer this Shano, I know someone that could help you.

    IBAS are not worth one fcuk


  • Registered Users Posts: 9,157 ✭✭✭ maximoose
    Registered User


    Saso (2/17/2016, 11:00:48 AM): I think both you and I know it

    That line annoyed me, bloody cheek of him

    Hope you get sorted


  • Registered Users Posts: 17,189 ✭✭✭✭ Shanotheslayer
    Registered User


    inforfun wrote: »
    You did those bets on line and in live betting i suppose?
    Are they in your history in your account, with the time you placed the bet?
    magherakid wrote: »
    can you answer this Shano, I know someone that could help you.

    IBAS are not worth one fcuk

    Appreciate the reply guys.

    Yes, I also have text message confirmation on ever bet/result on my phone from BetBright


  • Advertisement
  • Registered Users Posts: 769 ✭✭✭ seklly
    Registered User


    Not a great advertisement for them, I'd be posting a link to this thread to their Twitter, Facebook etc. It often works for me when looking for issue resolution.


  • Registered Users Posts: 9,351 magherakid
    Registered User


    Appreciate the reply guys.

    Yes, I also have text message confirmation on ever bet/result on my phone from BetBright

    Email details to Paul on [email protected]

    Hes also on twitter https://twitter.com/BoycottBetfred but use the email address above.

    Forum here might be of help where people share and post their experiences
    http://justiceforpunters.org/forum-post-your-experiences/

    Good luck anyway


  • Registered Users Posts: 17,189 ✭✭✭✭ Shanotheslayer
    Registered User


    I've e-mailed him there Mags mate. Hopefully get something done about this.


  • Closed Accounts Posts: 2,666 ✭✭✭ Howjoe1


    I've e-mailed him there Mags mate. Hopefully get something done about this.

    Why don't you email BetBright's Executive Director, Rich Ricci.


  • Registered Users Posts: 4,186 ✭✭✭ Juwwi
    Registered User


    The match that started at 17:30pm and you did correct score at 19:08pm what was the correct score you did and odds at the time ?

    Were they still offering pre match odds at that time or betting in running odds?


  • Advertisement
  • Registered Users Posts: 10,546 ✭✭✭✭ okidoki987
    Registered User


    I'd say they are getting mixed up with a pre match bet and an in running bet.
    Not a great advertisement for them especially the customer support.
    I'm always wary of these new start up betting companies.
    Hope you get sorted.


  • Registered Users Posts: 10,546 ✭✭✭✭ okidoki987
    Registered User


    my max stake was 0.10

    That sounds like the end of the account anyway.


  • Registered Users Posts: 17,189 ✭✭✭✭ Shanotheslayer
    Registered User


    No joy anyway. Appreciate the help guys. Thanks.


  • Registered Users Posts: 10,546 ✭✭✭✭ okidoki987
    Registered User


    No joy....with?


  • Registered Users Posts: 35 ✭✭✭ Charity10k
    Registered User


    If you want people to give you proper advice you have to post screenshots of the bets which include the time the bet was made and the odds at that time.


  • Moderators, Social & Fun Moderators Posts: 20,863 Mod ✭✭✭✭ inforfun
    Moderator


    No joy anyway. Appreciate the help guys. Thanks.

    MOD
    Seems OP gave up so i ll close this thread.
    If Op wants to reopen this, let me know via pm



This discussion has been closed.
Advertisement