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Good customer service

  • 16-02-2016 2:34pm
    #1
    meercat
    Registered Users, Registered Users 2 Posts: 4,828 ✭✭✭


    Reported a fault on my landline last night at 8:45pm. I had no phone or broadband. I received a call on my mobile today at 12:20pm from your engineer(Liam kenny)and I explained the problem. He said the line was broken 1km up the road in a rural location and he would contact me again once it was repaired. He phoned back at 2:15pm to say the problem was now sorted and service resumed. Excellent response from your company and very efficient representatives.Thank you.


Comments

  • #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    meercat wrote: »
    Reported a fault on my landline last night at 8:45pm. I had no phone or broadband. I received a call on my mobile today at 12:20pm from your engineer(Liam kenny)and I explained the problem. He said the line was broken 1km up the road in a rural location and he would contact me again once it was repaired. He phoned back at 2:15pm to say the problem was now sorted and service resumed. Excellent response from your company and very efficient representatives.Thank you.
    Thank you meercat

    Your feedback will be forwarded to field networks and I wish you a very nice day

    Thanks
    Al


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