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Eir have said they will not provide a service but I am still being charged

shinabhil · 2016-02-12 13:43:37

Despite cancelling and numerous letters, email's phone calls and endless amount of time spent on this, I am still receiving bills for a serivce that is not being provided. I thought I had got somewhere when I got an complaint ref number from "can we help" - but alas no. I have no where else to turn to have this resolved.…

12-02-2016 1:43pm

#1

shinabhil

Registered Users, Registered Users 2 Posts: 39 ✭

Join Date: September 2010

Posts: 19

Despite cancelling and numerous letters, email's phone calls and endless amount of time spent on this, I am still receiving bills for a serivce that is not being provided. I thought I had got somewhere when I got an complaint ref number from "can we help" - but alas no. I have no where else to turn to have this resolved. Can you help ?

Shane

0

Comments

#2 12-02-2016 2:05pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

shinabhil wrote: »

Despite cancelling and numerous letters, email's phone calls and endless amount of time spent on this, I am still receiving bills for a serivce that is not being provided. I thought I had got somewhere when I got an complaint ref number from "can we help" - but alas no. I have no where else to turn to have this resolved. Can you help ?

Shane

Hi shinabhil

I would love to help. Please PM me your eir account number and I will investigate. The latest I should reply will be Monday morning.

Thanks
Al

0
#3 12-02-2016 2:13pm

esforum

Closed Accounts Posts: 1,420 ✭✭✭

Join Date: November 2015

Posts: 1378

At least I am not the only one.

I honestly think the only way to get your account closed will be if we all join up and march on their building.

0
#4 12-02-2016 4:14pm

shinabhil

Registered Users, Registered Users 2 Posts: 39 ✭

Join Date: September 2010

Posts: 19

Thanks Alan, I have sent that PM.

regards

Shane

0
#5 12-02-2016 4:48pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

shinabhil wrote: »

Thanks Alan, I have sent that PM.

regards

Shane

Thank you shinabhil

I'll be back to you Monday morning with a resolution

Al

0
#6 17-02-2016 11:54am

shinabhil

Registered Users, Registered Users 2 Posts: 39 ✭

Join Date: September 2010

Posts: 19

Just want to say a very big Thank You to Al

All sorted and its due to Alan

Regards

Shane

0
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#7 17-02-2016 12:54pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

shinabhil wrote: »

Just want to say a very big Thank You to Al

All sorted and its due to Alan

Regards

Shane

You are most welcome shinabhil

Cheers
Al

0