An Post not delivering Parcels

cocaliquid

I keep getting Sorry we Missed you notices dropped into my letterbox. Tired of having to pay for a taxi to collect parcels at my local delivery Office Carlow Town. Route No 305

I'm at home at the time waiting on parcel to be delivered each time.

I have no problems with any other Carriers when buying items from Amazon.

Just a case of bad luck with getting DHL/An Post as a Carrier.

Rang on post to make a complaint and also got in contact with Amazon.co.uk. As was assured by both my parcel would be delivered yet have not received my parcel.


Just back with talking with Amazon chat support which they reported


"I have tracked your item and see that the carrier has updated us that the delivery was put on hold as per your request. "

Customer decides to make a complaint about poor service. Local Delivery Office decides to but the delivery on hold not requested by me.

Shocking Behavior

strelok

afaik you can arrange with the depot to put your package back out for delivery, but if they're playing silly buggers delivering it first time around it's hard to know if they'd put more effort in the second time

deandean

Op get yourself an An Post Delivery Box.

cocaliquid

The item is 50X120CM most parcels would not fit in that toy box

Yggr of Asgard

I experienced the same years ago where I always got a "sorry we missed you note" in my letterbox, some as early as 0600 am in the morning or some put in there together with the rest of the mail by the standard post man.

After several complaints to AnPost and the regulator with evidence they changed the contractor that worked my route and ever since, my AnPost parcel delivery guy is the best.

In the meantime while they investigate what is going on, you can request a re-delivery here: https://managingmail.anpost.ie/redelivery/

It's free of charge (used to cost 3.50) but it does not guarantee when it will be delivered, it can take 2 days.

Maybe best to let AnPost Customer Service re-arrange the delivery tomorrow for you giving that their contractor messed up?

Doge

Yggr of Asgard wrote: »

After several complaints to AnPost and the regulator with evidence they changed the contractor that worked my route and ever since, my AnPost parcel delivery guy is the best.

Did you have to supply video evidence or something i guess?

readytosnap

cocaliquid wrote: »

I'm at home at the time waiting on parcel to be delivered each time.

Why have you not confronted the postman/delivery guy when he is sticking those "missed you" notes in the door if you are at home waiting?.
That is what I would do, just as he is putting it in the letterbox open the door and say "I'm here ya dozy B*ll*x, how the fcuk can you miss me?".

is your post delivered by bicycle or van?

cocaliquid

readytosnap wrote: »

Why have you not confronted the postman/delivery guy when he is sticking those "missed you" notes in the door if you are at home waiting?.
That is what I would do, just as he is putting it in the letterbox open the door and say "I'm here ya dozy B*ll*x, how the fcuk can you miss me?".

is your post delivered by bicycle or van?

I live in a Apartment my post is delivered my bicycle.

readytosnap

cocaliquid wrote: »

I live in a Apartment my post is delivered my bicycle.

Cycle deliveries don't do parcels, they would be delivered by a van.
One route would deliver the parcels / packets that are too big for several cycle routes. so the issue is either there is no one to do the parcel delivery or the person doing it is telling the postman (cycle) to stick the notes in the door.
I've seen it happen a thousand times over the years, the driver couldn't be bothered going all the way out there (anywhere out of the way) just for a p*xy parcel (not my words), so will you (cycle posty) stick a note in yer mans letterbox for me.

ED E

I've seen it elsewhere when the apartment box has postboxes in the foyer, the regular mailman as above just drops all the dockets and then residents collect from the pickup point as necessary. They know 9 times in 10 nobody will be home at 2PM when they pass so they don't bother attempting.

We have a postie that knows us and knows where to stash parcels if we happen to have nobody home (rare enough). Totally against regulation but dead handy.

readytosnap

ED E wrote: »

We have a postie that knows us and knows where to stash parcels if we happen to have nobody home (rare enough). Totally against regulation but dead handy.

I've had a few over the years ask the same, most are genuine people but 1 person told me they were expecting a delivery and that they won't be there but are desperate for the item and would i please leave in a designated place, which I duly obliged only for them to say they never received it, then proceed to tell the dsm that they never asked nor gave me permission to leave the package, That situation caused me a lot of grief and hassle and that 1 person ( they suggested to the dsm that perhaps I stole the package) created a very angry and paranoid postie, I guess you live and learn.

Greglab

An post run the worst delivery service ever. They forge our signature for our registered mail and pop it in the mail box. They left an iPhone six on top of the mailbox two weeks ago and forged our signature. The courts rely on these signatures to make Judgements. The fact is the signatures mean nothing. An post deliver green leaflets instead of the parcels even though we are there from 8:30am to 6:30pm. Our CCTV shows the postman arriving on a bicycle at around 7:30am. I doubt he has the parcels as often they are heavy. I reckon he just has a fist full of green leaflets for everyboby. I'm guessing Mr Postman wants to get finished up early to have the rest of the day off.

readytosnap

Greglab wrote: »

Our CCTV shows the postman arriving on a bicycle at around 7:30am. .

Cycle deliveries don't do parcels, they would be delivered by a van.

Greglab

readytosnap wrote: »

Cycle deliveries don't do parcels, they would be delivered by a van.

That makes sense ok. The weight would be way too much.

Alun

readytosnap wrote: »

Cycle deliveries don't do parcels, they would be delivered by a van.

Ours does, but only for small items.

readytosnap

Alun wrote: »

Ours does, but only for small items.

They would be packets not parcels.:D

cocaliquid

Having to pay 10 euro for a taxi to pick up a parcel. I paid postage for is fraud by An Post there getting paid and not delivering a service.

Going to stop using Amazon really not worth it. If They continue to use An Post.

Funny thing is I'm the first Apartment in the building. How Lazy can an employee be and continue their employment.

ED E

Of course Amazon use An Post, they're the national mail carrier.

Its three months later, if it bothers you so much chase it up with the postmaster.

cocaliquid

I did nothing happened. There was a new reply to thread so gave my opinion off recent events.

Greglab

I got a letter from An Post saying they are investigation. Still no Parcels
They are in An Post limbo land.

Greglab

I just received a complaint from a suppliers. They posted us samples on the 20th April 2016 from the UK.
No sign of the parcel. It's now 12 May 2016. I explained to the supplier that there is only 50/50 chance n Ireland that
we will receive a parcel via An Post. He must use a private firm. He was quite shocked. He said it's 100% reliable in the
UK in his experience. I felt a little jealous.I explained the service is like Kevin Costner's film The Postman or at least that
is the service levels we may one day reach.

It would make sense for mail from other countries to be handled by private firms so companies
in ireland can use working foreign post services without An Post keeping the goods.

ohnonotgmail

Greglab wrote: »

I just received a complaint from a suppliers. They posted us samples on the 20th April 2016 from the UK.
No sign of the parcel. It's now 12 May 2016. I explained to the supplier that there is only 50/50 chance n Ireland that
we will receive a parcel via An Post. He must use a private firm. He was quite shocked. He said it's 100% reliable in the
UK in his experience. I felt a little jealous.I explained the service is like Kevin Costner's film The Postman or at least that
is the service levels we may one day reach.

It would make sense for mail from other countries to be handled by private firms so companies
in ireland can use working foreign post services without An Post keeping the goods.

was the parcel tracked? How do you know that it wasnt royal mail that lost it? and where are you getting your 50/50 chance from? thats just ridiculous.

Greglab

ohnonotgmail wrote: »

was the parcel tracked? How do you know that it wasnt royal mail that lost it? and where are you getting your 50/50 chance from? thats just ridiculous.

Hi ohnonotgmail

The 50/50 chance is my direct experience.

For every 10 parcels send we generally receive 5.
around 2 are returned and 3 are never found. This
is Ireland to Ireland. You are correct that Royal mail
may have lost the parcel from the UK, however
speaking to UK colleagues Royal mail have always
delivered ok. They say 100%. This is why I believe
this weeks loss is on this side of the water. This may
not be the national average. Maybe Glenageary sorting
office have more problems than others.

Best
Greg

Greglab

ohnonotgmail wrote: »

was the parcel tracked? How do you know that it wasnt royal mail that lost it? and where are you getting your 50/50 chance from? thats just ridiculous.

Hi,

No, the parcel was not tracked
Best
Greg

Greglab

Another An Post green leaflet was popped in the mailbox today by the postman on his bike at 7:30am.
Even if we were here at 7:30am I seriously doubt the postman has the large parcel stuffed in with
all his letters in that little pouch (we see him on the CCTV). I think I'm beginning to like Irish water
more than An post. Even if you paid An Post twice I doubt they would deliver the goods.

ei9go

Royal Mail parcels do not come via An Post, mostly GLS.

ED E

In about 8 years of ordering several items /mo online I've only ever had AP lose one package, a smartwatch, which they RTS'd 3wks later. Thats a failure rate of maybe 1 in 300. If you're actually seeing 50/50 then either your local PO is a sham or your address has a problem.

For gods sake a lad put puzzles in the post and AP still delivered them.

VincePP

Greglab wrote: »

I just received a complaint from a suppliers. They posted us samples on the 20th April 2016 from the UK.
No sign of the parcel. It's now 12 May 2016. I explained to the supplier that there is only 50/50 chance n Ireland that
we will receive a parcel via An Post. He must use a private firm. He was quite shocked. He said it's 100% reliable in the
UK in his experience. I felt a little jealous.I explained the service is like Kevin Costner's film The Postman or at least that
is the service levels we may one day reach.

It would make sense for mail from other countries to be handled by private firms so companies
in ireland can use working foreign post services without An Post keeping the goods.

So you recko 50 out of every 100 parcels sent by an post donlt get delivered. WOW - what a statement.

What is it based on?


I send about 300 parcels aweek via an post - we had ONE lost parcel last year and it eventually turned up, - the address label had come off.

So for us we have a 99.99% succdess rate.

As for 100% reliable in UK - reliable my arse. Royal Mail are overpriced and slow and have had issues with theft in the past *(BBC Panarama 2014)

Greglab

VincePP wrote: »

So you recko 50 out of every 100 parcels sent by an post donlt get delivered. WOW - what a statement.

What is it based on?


I send about 300 parcels aweek via an post - we had ONE lost parcel last year and it eventually turned up, - the address label had come off.

So for us we have a 99.99% succdess rate.

As for 100% reliable in UK - reliable my arse. Royal Mail are overpriced and slow and have had issues with theft in the past *(BBC Panarama 2014)

Hi VincePP

We ship out our deliveries with Nightline who have also a 100% success rate at delivering. Even government subsidised and over unionised An post couldn't survive if they had a 50% success rate across the country. I suspect it's my local sorting office that are not doing their work but I'm not sure. Hence why I'm here on Boards complaining. My hope is someone in An post will read this and rectify the problem. I have contacted them dozens of times but they never come back to me. I feel if they were privatised the staff would be forced to do their work. If you post me a parcel I feel I will not get the parcel.

Best
Greg

Greglab

ED E wrote: »

In about 8 years of ordering several items /mo online I've only ever had AP lose one package, a smartwatch, which they RTS'd 3wks later. Thats a failure rate of maybe 1 in 300. If you're actually seeing 50/50 then either your local PO is a sham or your address has a problem.

For gods sake a lad put puzzles in the post and AP still delivered them.

Hi Ed E

I think you are correct. It seems to be a more local issue. We are at the same address for 25 years so it's not as if they haven't had time to locate us. For years we were able to avoid using An Post but lately people seem to send us more parcels with them.

Best
Greg

Yggr of Asgard

ei9go wrote: »

Royal Mail parcels do not come via An Post, mostly GLS.

Actually RoyalMail Parcelforce parcels come via GLS.

Royal Mail parcels up to 2 kg send as standard or tracked are coming via AnPost standard post man.

There is a difference in service which is why there are different delivery organizations.

Yggr of Asgard

Greglab wrote: »

Another An Post green leaflet was popped in the mailbox today by the postman on his bike at 7:30am.
Even if we were here at 7:30am I seriously doubt the postman has the large parcel stuffed in with
all his letters in that little pouch (we see him on the CCTV). I think I'm beginning to like Irish water
more than An post. Even if you paid An Post twice I doubt they would deliver the goods.

Most likely this was a package not a parcel as parcels come via the "Express" delivery arm of AnPost.

You can go online and request a re-delivery which than most likely is done by a different person than your standard postman.

That does not address the underlying problem that you seam to have in your region but will save you the trip to the sorting office.

Greglab

Yggr of Asgard wrote: »

Most likely this was a package not a parcel as parcels come via the "Express" delivery arm of AnPost.

You can go online and request a re-delivery which than most likely is done by a different person than your standard postman.

That does not address the underlying problem that you seam to have in your region but will save you the trip to the sorting office.

Hi Yggr of Asgard

Thanks for the tip. I will look into that.

At least there are many other delivery companies that do a fine job,

Nightline, GLS, DPD, UPS, Fastway etc etc.

Best
Greg

Yggr of Asgard

Greglab wrote: »

Hi Yggr of Asgard

Thanks for the tip. I will look into that.

At least there are many other delivery companies that do a fine job,

Nightline, GLS, DPD, UPS, Fastway etc etc.

Best
Greg

As with everything it depends on where you are.

Where I am AnPost Courier is the most reliable, we had a problem a couple of years ago but now it's the best, always at the same time and always friendly.

DPD is excellent, UPS always only after 1700.

Fastway is bad with lost parcels, unreliable delivery times and bad franchise drivers.

GLS depends on the driver but most of the times, they are complaining about everything, from weight of the parcels to not answering the door fast enough.

Looks like you have a bad AnPost Area, hope it get's sorted.

Greglab

Yggr of Asgard wrote: »

As with everything it depends on where you are.

Where I am AnPost Courier is the most reliable, we had a problem a couple of years ago but now it's the best, always at the same time and always friendly.

DPD is excellent, UPS always only after 1700.

Fastway is bad with lost parcels, unreliable delivery times and bad franchise drivers.

GLS depends on the driver but most of the times, they are complaining about everything, from weight of the parcels to not answering the door fast enough.

Looks like you have a bad AnPost Area, hope it get's sorted.

Hi Yggr of Asgard

I think you are correct. Glenageary sorting office seem to be the weak link.
I guess in fairness I don't really know. I don't know how An Post's internal system works.

Best
Greg

Greglab

Another Green leaflet this morning at 7:40am

I have been emailing Joe.Cleary at anpost.ie

Joe Cleary is in customer support.

Joe has been trying to get my parcels delivered for the last two weeks.

He has had no joy at all. They remain in the An Post abyss.

Thanks for trying Joe. Back to the crossword (or Facebook these days I think).

Best
Greg

ohnonotgmail

Greglab wrote: »

Another Green leaflet this morning at 7:40am

I have been emailing Joe.Cleary at anpost.ie

Joe Cleary is in customer support.

Joe has been trying to get my parcels delivered for the last two weeks.

He has had no joy at all. They remain in the An Post abyss.

Thanks for trying Joe. Back to the crossword (or Facebook these days I think).

Best
Greg

Is the problem with not getting parcels at all or An Post leaving them in the sorting office and expecting you to pick them up?

tea and coffee

I know it sucks but could you use Parcel Motel or the new An Post equivalent?

Greglab

ohnonotgmail wrote: »

Is the problem with not getting parcels at all or An Post leaving them in the sorting office and expecting you to pick them up?

Hi ohnonotgmail

Both, some parcels we simply don't get. And we do object to having to go to the
sorting to collect parcels. If it was a case that we weren't open for any reason
no problem but we are here all day every day for the last 24 years. An Post were
paid to deliver to the door. We feel we should get that service.

Best
Greg

Greglab

tea and coffee wrote: »

I know it sucks but could you use Parcel Motel or the new An Post equivalent?

Hi tea and coffee

The problem is suppliers and customers send us parcels with An Post.
We put on our website to use someone else but somethime they miss
the notice. We were thinking of getting a large postal box on the wall
but the post man doesn't bring the parcel. He only brings a green
leaflet for us.

Best
Greg

DeVore

I get this too. I work from home in a house and rarely to never get the parcel , only a green ticket. Thing is, i have a bonkers loud dog who goes crazy at the doorbell... PLUS my dear previous owner for reasons best known to himself hooked up a giant old style clapper bell to the doorbell and its as loud as all hell. It will most certainly wake me up and if it didnt the dog would. But An Post doesnt ring it... just a green ticket! When I go there they tell me I have to wait until 4 for the delivery driver to "come back off his route" ... which sounds suspicious to me. very unhappy with the service.

BrokenArrows

Greglab wrote: »

Hi tea and coffee

The problem is suppliers and customers send us parcels with An Post.
We put on our website to use someone else but somethime they miss
the notice. We were thinking of getting a large postal box on the wall
but the post man doesn't bring the parcel. He only brings a green
leaflet for us.

Best
Greg

You simply need to prove that they are not attempting delivery.

Get yourself a cheap security camera and set it up when you're expecting a delivery. When you get video evidence of the repeated and consistent failure to even attempt delivery then they surely cant ignore that.

marklazarcovic

Greglab wrote:

The problem is suppliers and customers send us parcels with An Post. We put on our website to use someone else but somethime they miss the notice. We were thinking of getting a large postal box on the wall but the post man doesn't bring the parcel. He only brings a green leaflet for us.

Howdy,

Im a postie.

You have made several very misleading accusations such as 50/50 delivery and royal mail 100% which are quite false.

Also if the postman on the bike only ever brought the green slip to your door,even after your complaints then he would be severley reprimanded,you cannot even leave a fully paid letter behind you before you leave to commence delivery never mind a parcel or package,.

Either your postie is the main man in a small office taking liberties or else there is more to the story,

But let me tell you it takes more effort and work on a posties behalf to write those green slips then it does to deliver the item.

Have you aggressive dogs that may scare the postie into not knocking? Your doorbell works? These would be common enough issues but your would have gotten a letter to warn of a aggressive animal.

Greglab

DeVore wrote: »

I get this too. I work from home in a house and rarely to never get the parcel , only a green ticket. Thing is, i have a bonkers loud dog who goes crazy at the doorbell... PLUS my dear previous owner for reasons best known to himself hooked up a giant old style clapper bell to the doorbell and its as loud as all hell. It will most certainly wake me up and if it didnt the dog would. But An Post doesnt ring it... just a green ticket! When I go there they tell me I have to wait until 4 for the delivery driver to "come back off his route" ... which sounds suspicious to me. very unhappy with the service.

Hi DeVore

I think the idea is they want as many people as possible to collect the goods at the depot instead of having to do the heavy work of delivering. Then the postman just needs to deliver the green leaflet. It could be worst. If the dentist took the same attitude there would be a pliers hanging from a string outside his office along with a "gone to the beach sign"

Best
Greg

Greglab

BrokenArrows wrote: »

You simply need to prove that they are not attempting delivery.

Get yourself a cheap security camera and set it up when you're expecting a delivery. When you get video evidence of the repeated and consistent failure to even attempt delivery then they surely cant ignore that.

Hi BrokenArrows

I have CCTV. I told Joe Cleary in An Post I could send footage if it helped.

I don't expect to get any result from Joe after two weeks of trying.
Best
Greg

Greglab

marklazarcovic wrote: »

Howdy,

Im a postie.

You have made several very misleading accusations such as 50/50 delivery and royal mail 100% which are quite false.

Also if the postman on the bike only ever brought the green slip to your door,even after your complaints then he would be severley reprimanded,you cannot even leave a fully paid letter behind you before you leave to commence delivery never mind a parcel or package,.

Either your postie is the main man in a small office taking liberties or else there is more to the story,

But let me tell you it takes more effort and work on a posties behalf to write those green slips then it does to deliver the item.

Have you aggressive dogs that may scare the postie into not knocking? Your doorbell works? These would be common enough issues but your would have gotten a letter to warn of a aggressive animal.

Hi marklazarcovic

My experience has been 50/50 and my UK feedback is 100%.
I accept others may be different but this is my experience.

It's a large sorting office in Glenageary I think.

I have complained bitterly about the situation. I'm not looking to
get anyone in trouble. I only want the parcels delivered.

I wouldn't accept it's more work to deliver a parcel than a green
leaflet. The parcels require a van. The leaflet can be included in
the letter mail.

We are a business here from 8am to 6:30pm. Open all day. It's
a retail shop. No doggies etc. We get many deliveries from all
deliver companies all day.

Thanks for the information
Best
Greg

marklazarcovic

Deliveries start at 7.30 ,you must be one of the very first stops if hes getting there before you at 8am before you open ..but it happens,ill say it again..we cannot leave stuff behind and just bring green slips,your suggestion is farcical..

I think you have complained about your postman but its not his fault your not open, you must have had words because he would surley drop them in on the way back..

Example.
No answer,not open.. ring bell,knock.. scan item,or proceed to start writing docket.. check time and date write that in,name,address..write them..post slip.
Upon return to office process item back into system.after having item with you all day.

Example.
Person home/open
Knock,get answer,hand over item. Done.


Now you can see how it takes longer,we cannot just bring the slips.

Greglab

marklazarcovic wrote: »

Deliveries start at 7.30 ,you must be one of the very first stops if hes getting there before you at 8am before you open ..but it happens,ill say it again..we cannot leave stuff behind and just bring green slips,your suggestion is farcical..

I think you have complained about your postman but its not his fault your not open, you must have had words because he would surley drop them in on the way back..

Example.
No answer,not open.. ring bell,knock.. scan item,or proceed to start writing docket.. check time and date write that in,name,address..write them..post slip.
Upon return to office process item back into system.after having item with you all day.

Example.
Person home/open
Knock,get answer,hand over item. Done.


Now you can see how it takes longer,we cannot just bring the slips.

Hi marklazarcovic

I feel that most businesses open after 9am and deliveries should happen after 9am.

I can see the post man on our CCTV on his bicycle. He wouldn't have room for large parcels in his bag alone with the letters. Some of these can be quite big and heavy.
I believe it would take a van like the other delivery companies.
I feel we will have to agree to disagree on this point. I believe he only
has the leaflets.

Joe Cleary in An Post said parcel deliveries are meant to take place after 8am.

I'm not blaming the post man. He may well be doing what he is told to
do by senior people. I'm not really interested in blaming anyone. The past
is the past. I only want the parcels delivered.

Best
Greg

marklazarcovic

If he is a bike postie he would never have your parcels to begin with,he would have no dealings with them,never mind posting green slips for stuff he never had.

Not making sense,not saying your lying either,just as i know how things work i know that this story makes no sense,from a internal view

whiterebel

marklazarcovic wrote: »

Deliveries start at 7.30 ,you must be one of the very first stops if hes getting there before you at 8am before you open ..but it happens,ill say it again..we cannot leave stuff behind and just bring green slips,your suggestion is farcical..

I think you have complained about your postman but its not his fault your not open, you must have had words because he would surley drop them in on the way back..

Example.
No answer,not open.. ring bell,knock.. scan item,or proceed to start writing docket.. check time and date write that in,name,address..write them..post slip.
Upon return to office process item back into system.after having item with you all day.

Example.
Person home/open
Knock,get answer,hand over item. Done.


Now you can see how it takes longer,we cannot just bring the slips.

I don't see how you think you can answer for every postman/post sorting office. There are a lot of examples on this forum alone of non-attempted deliveries across a range of areas. Its farcical of you to suggest that everything in An Post is done exactly as it is supposed to. I have had deliveries left outside the door, with no ring of the bell "Because I thought you would be asleep at 7.30am". Nice of him to be so thoughtful, but what if we were on holidays for 2 weeks? I had an issue years ago in the local office where I was asking company post to be directed to my home address. All agreed with the postmasters (He actually suggested it), but one twat in the place put everything "Not known at this address" and returned to sender, no matter how many times he was told. Everyone else could manage it fine. Problem stopped when he moved, strangely enough.

Yggr of Asgard

marklazarcovic wrote: »

If he is a bike postie he would never have your parcels to begin with,he would have no dealings with them,never mind posting green slips for stuff he never had.

Not making sense,not saying your lying either,just as i know how things work i know that this story makes no sense,from a internal view

Loads of people say parcels for anything else than letters, consumers don't care that AnPost has both a package / parcel operation that are done by different operations as one is under the USO and the other not.

Maybe Greglab get's loads of packages (which he calls parcel) which are to be delivered by the bike postie and the local postie is indeed not attempting to deliver them but rather put the missed deliver note in the mailbox. That happened to me for a while until I complained.

Greglab, what happens if you talk to the postie when he brings you the note. You say you can see him on the CCTV, what happens if you walk to him and ask him about it?