Charged Twice

kate357

Hello,

I was just in Tesco & was at self-service checkouts, I paid by Visa but put in the wrong pin. This happened twice. When I got home I noticed on my online statement that I've been charged twice. The exact same amount twice. Why was this & how do I rectify it? 

Thank you for your time

Bank of Ireland: Elaine

Good Afternoon kate357,

Thanks for getting in contact with us here on Boards.ie.

In this type of situation, the transaction should correct itself once the retailers systems run over night. If in the event that this does not happen, you can call our customer services representatives tomorrow on 0818 365 365 or submit a secure email via the Online Service desk on 365Online.

We hope this helps and if you need anything else, please don't hesitate to contact us again.

Thanks,
Elaine

mattaiuseire

Unlikely if you entered your PIN in incorrectly.  Maybe they have 2 amounts in pending and the amounts will be re-instated in a couple of working days. 

kate357

Thanks for replying