Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Shadow Transactions

  • 26-01-2016 3:44pm
    #1
    Lollipops23
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭


    Twice in the last month I've had transactions show up twice on my statement (when they got cancelled the first time by the retailer due to slow machines). This time it was for €284.

    Why does this not happen with other banks? I am not prepared to wait 5 working days for this to be returned to my account. 


Comments

  • #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Good Afternoon Lollipops23,

    Thank you for contacting us here on Boards.ie.

    This would happen when card payment is cancelled or voided at a point of sale after we have authorised it. Because the payment is still processing from one bank to another it will show up on your account until cleared fully. It can take up to five working days to correct on the system and be removed from your account, but we do not have the facility to expedite this process. Apologies for any inconvenience caused.

    Thanks,

    Evie


  • #3
    Lollipops23
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭Lollipops23


    Bank of Ireland: Evie wrote: »
    Good Afternoon Lollipops23,

    Thank you for contacting us here on Boards.ie.

    This would happen when card payment is cancelled or voided at a point of sale after we have authorised it. Because the payment is still processing from one bank to another it will show up on your account until cleared fully. It can take up to five working days to correct on the system and be removed from your account, but we do not have the facility to expedite this process. Apologies for any inconvenience caused.

    Thanks,

    Evie
    Why is it that this shadow payment transaction doesn't happen with other banks? 


  • #4
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Hi,

    Regrettably, I couldn't comment on other banks procedures.

    Thanks,

    Evie


Advertisement