Account Number?

pawrick

Hi,

I recently switched one of my mobile numbers to eir from meteor.

I was on to customer service on Friday as I was unable to log in to my new mobile account. According to them I was set up as a bundle customer (even though I only have a mobile phone with eir) and that is why I can't log in using my pin and mobile number. Due to this that side of customer service could not help me further and put me through to the side dealing with bundles. They confirmed that I am set up under a bundle heading but as I said to them at the time I have no phone line (refused planning permission for poles, i think I spoke to some of you in the past over this when I tried to get a phone line) so it's not possible that I have broadband or a phone line with eir. 

Now the problem is that I need an account number to register under the bundles log in screen if I want to ensure I'm being billed correctly? It's difficult to get through to customer services on the phone and more so if I have to explain it all over again that I seem to have been set up "differently". Where would I find an account number if I have yet to receive a bill? I'm not even sure of how you're set up for billing so would I even receive a bill by email or do i need to log in to view it? I use my phone as a hot spot and I don't want to be hit by a crazy bill if I exceed my data.

thanks

eir: Alan

pawrick wrote: »

Hi,

I recently switched one of my mobile numbers to eir from meteor.

I was on to customer service on Friday as I was unable to log in to my new mobile account. According to them I was set up as a bundle customer (even though I only have a mobile phone with eir) and that is why I can't log in using my pin and mobile number. Due to this that side of customer service could not help me further and put me through to the side dealing with bundles. They confirmed that I am set up under a bundle heading but as I said to them at the time I have no phone line (refused planning permission for poles, i think I spoke to some of you in the past over this when I tried to get a phone line) so it's not possible that I have broadband or a phone line with eir. 

Now the problem is that I need an account number to register under the bundles log in screen if I want to ensure I'm being billed correctly? It's difficult to get through to customer services on the phone and more so if I have to explain it all over again that I seem to have been set up "differently". Where would I find an account number if I have yet to receive a bill? I'm not even sure of how you're set up for billing so would I even receive a bill by email or do i need to log in to view it? I use my phone as a hot spot and I don't want to be hit by a crazy bill if I exceed my data.

thanks

Hi pawrick

Sorry to hear of this - please PM me your mobile number, name the account is in, address and pin number and I'll look in to this for you.

Cheers
Al

pawrick

eir: Alan wrote: »

pawrick wrote: »

Hi,

I recently switched one of my mobile numbers to eir from meteor.

I was on to customer service on Friday as I was unable to log in to my new mobile account. According to them I was set up as a bundle customer (even though I only have a mobile phone with eir) and that is why I can't log in using my pin and mobile number. Due to this that side of customer service could not help me further and put me through to the side dealing with bundles. They confirmed that I am set up under a bundle heading but as I said to them at the time I have no phone line (refused planning permission for poles, i think I spoke to some of you in the past over this when I tried to get a phone line) so it's not possible that I have broadband or a phone line with eir. 

Now the problem is that I need an account number to register under the bundles log in screen if I want to ensure I'm being billed correctly? It's difficult to get through to customer services on the phone and more so if I have to explain it all over again that I seem to have been set up "differently". Where would I find an account number if I have yet to receive a bill? I'm not even sure of how you're set up for billing so would I even receive a bill by email or do i need to log in to view it? I use my phone as a hot spot and I don't want to be hit by a crazy bill if I exceed my data.

thanks

Hi pawrick

Sorry to hear of this - please PM me your mobile number, name the account is in, address and pin number and I'll look in to this for you.

Cheers
Al

will do thanks

eir: Alan

pawrick wrote: »

eir: Alan wrote: »

pawrick wrote: »

Hi,

I recently switched one of my mobile numbers to eir from meteor.

I was on to customer service on Friday as I was unable to log in to my new mobile account. According to them I was set up as a bundle customer (even though I only have a mobile phone with eir) and that is why I can't log in using my pin and mobile number. Due to this that side of customer service could not help me further and put me through to the side dealing with bundles. They confirmed that I am set up under a bundle heading but as I said to them at the time I have no phone line (refused planning permission for poles, i think I spoke to some of you in the past over this when I tried to get a phone line) so it's not possible that I have broadband or a phone line with eir. 

Now the problem is that I need an account number to register under the bundles log in screen if I want to ensure I'm being billed correctly? It's difficult to get through to customer services on the phone and more so if I have to explain it all over again that I seem to have been set up "differently". Where would I find an account number if I have yet to receive a bill? I'm not even sure of how you're set up for billing so would I even receive a bill by email or do i need to log in to view it? I use my phone as a hot spot and I don't want to be hit by a crazy bill if I exceed my data.

thanks

Hi pawrick

Sorry to hear of this - please PM me your mobile number, name the account is in, address and pin number and I'll look in to this for you.

Cheers
Al

will do thanks

Thanks pawrick

Due to high volume of Queries I'll do my best to get back to you within 24hrs

Al

pawrick

thanks seems to have resolved itself as a letter with my account number has arrived at an old address - not sure why it went there as I didn't give it to the guy in the shop but I assume it was on your system from old, also it seems as though I've joined the clergy [font=arial, sans-serif]unbeknownst [/font]to myself. 

eir: Alan

pawrick wrote: »

thanks seems to have resolved itself as a letter with my account number has arrived at an old address - not sure why it went there as I didn't give it to the guy in the shop but I assume it was on your system from old, also it seems as though I've joined the clergy [font=arial, sans-serif]unbeknownst [/font]to myself. 

Glad this has been sorted pawrick - If you have your account number would you mind sending it to me ? I will remove you from the clergy

Al

pawrick

a/c number pm'd 

thanks

eir: Alan

pawrick wrote: »

a/c number pm'd 

thanks

Cheers pawrick

I'll get back to you soon

Al