Three.ie and the their useless customer care.

celticcrash

I joined three prepay broadband 20GB on the 12th of Nov, a week passed and I got in contact with customer service to say I thought that the GB allowance was eating into my data excessively. I was asked to time my hours on it. Again after about another week I called again with the same issue. Again asked to time my usage. I was using my allowance sparingly after that. A month passed and I was 3 days into the new month..on Friday night 17/12/15 I checked my allowance it showed 17 GB left. The next morning when I logged on it said 7GB, a half hour it showed 5 GB....Soon after that it told me I had run out of my allowance!
Thats means over 17 GB disappeared in under 12 hours. I did down load a couple of things...but mostly browsing through Facebook. Saturday I contacted customer services for the third time and told the rep about the massively excessive data disappearing and my annoyance and frustration of this happening. I asked it to be solved as I am convinced there is something wrong on three`s side. I was told that he could not do anything, I asked for a supervisor and was told there was no one was there. I was told it would be January 15 before anyone could look into it. That`s 28 days before anyone can look at my complaint.!!
I feel like that three have totally disregarded me as a customer. My concerns were not taken seriously. Today ! I went to my bank and instructed them to cancel my direct debit which they did. As from the 18/12/15 I am terminating my prepay contract with three. I feel three has breached the contract through not fulfilling their duty of care to me as a customer.

Cuddlesworth

celticcrash wrote: »

I joined three prepay broadband 20GB on the 12th of Nov, a week passed and I got in contact with customer service to say I thought that the GB allowance was eating into my data excessively. I was asked to time my hours on it. Again after about another week I called again with the same issue. Again asked to time my usage. I was using my allowance sparingly after that. A month passed and I was 3 days into the new month..on Friday night 17/12/15 I checked my allowance it showed 17 GB left. The next morning when I logged on it said 7GB, a half hour it showed 5 GB....Soon after that it told me I had run out of my allowance!
Thats means over 17 GB disappeared in under 12 hours. I did down load a couple of things...but mostly browsing through Facebook. Saturday I contacted customer services for the third time and told the rep about the massively excessive data disappearing and my annoyance and frustration of this happening. I asked it to be solved as I am convinced there is something wrong on three`s side. I was told that he could not do anything, I asked for a supervisor and was told there was no one was there. I was told it would be January 15 before anyone could look into it. That`s 28 days before anyone can look at my complaint.!!
I feel like that three have totally disregarded me as a customer. My concerns were not taken seriously. Today ! I went to my bank and instructed them to cancel my direct debit which they did. As from the 18/12/15 I am terminating my prepay contract with three. I feel three has breached the contract through not fulfilling their duty of care to me as a customer.

facebook preloads the videos on the page/phone. They chew through your bandwidth. 20gigs is nothing to streaming video over a month.

ED E

1. Punctuation, spacing, the return key exists.

2. Consumer issues, this is not

3. Duty of care is something one has for members of the public on their premises, three have none to you outside their stores.

4. 20GB is a pittance, you bought a toy car and are upset it doesnt go as far as a Ferrari, time to get a real connection.

Nollog

celticcrash wrote: »

I joined three prepay broadband 20GB on the 12th of Nov, a week passed and I got in contact with customer service to say I thought that the GB allowance was eating into my data excessively. I was asked to time my hours on it. Again after about another week I called again with the same issue. Again asked to time my usage. I was using my allowance sparingly after that. A month passed and I was 3 days into the new month..on Friday night 17/12/15 I checked my allowance it showed 17 GB left. The next morning when I logged on it said 7GB, a half hour it showed 5 GB....Soon after that it told me I had run out of my allowance!
Thats means over 17 GB disappeared in under 12 hours. I did down load a couple of things...but mostly browsing through Facebook. Saturday I contacted customer services for the third time and told the rep about the massively excessive data disappearing and my annoyance and frustration of this happening. I asked it to be solved as I am convinced there is something wrong on three`s side. I was told that he could not do anything, I asked for a supervisor and was told there was no one was there. I was told it would be January 15 before anyone could look into it. That`s 28 days before anyone can look at my complaint.!!
I feel like that three have totally disregarded me as a customer. My concerns were not taken seriously. Today ! I went to my bank and instructed them to cancel my direct debit which they did. As from the 18/12/15 I am terminating my prepay contract with three. I feel three has breached the contract through not fulfilling their duty of care to me as a customer.

http://www.boards.ie/ttforum/1367

If you haven't told 3 you're cancelling, you'll be hit with fees for them trying to authorise the direct debit and it failing.

Mobile broadband is awful, as the above have said.
NBP was a horrible farce, but it did teach some people this fact.

Nothing wrong with their customer care that I see, 20 GB is nothing. And I believe they count upload and downloads together in the limit.
I know every other ISP does.

Now if you had statistics on your end saying you used a fraction of your limit, it'd be something. Even still they have a clause in the contract saying they won't recognise any other data usage reporting than their own, again like every other ISP.
That's not some big evil conspiracy either, why should they trust your statistics over their own is all.

Cuddlesworth

If you kill the video preloading on laptop/phone, usage should go right down assuming you don't use other video streaming services.

https://www.facebook.com/help/community/question/?id=10200960543683313