Wifi on private grounds, Wicklow

dmrtn

So a friend has a house with some other buildings in the hills about 2km from Newtownmountkennedy. She runs retreats and events there but is having difficulty with her broadband signal dropping out regularly.

There are two issues, the line to the property and the lines/equipment on the property. Eircom/Eir have been out and checked the line to the property and said it was working with all their tests. So they are taking no responsibility for the drop outs.

Basically what she'd like is someone to come out and check the lines/equipment on the property and advise any improvements. Are there any companies/individuals who provide a service like this to small (very small) businesses?

Thanks if you can help.

ED E

She'll only have a couple of megs at that range, lets call it 3km when you count in all the cables, lets say 8Mb. If she has 10 clients + her own family that's effectively useless without strict management.

She needs to have somebody fit a captive portal and possibly an omnidirectional antenna on the corner of the building if she'd like wide coverage over the grounds. If they're older buildings and need internal coverage in the secondary buildings then that'll be a bigger job.

Googling throws up these guys as the first relevant response, no endorsement, don't know em but a good idea to start with a quote so your friend has a ballpark figure:
http://www.smarthotspots.com/

amikoalien2

dmrtn wrote: »

So a friend has a house with some other buildings in the hills about 2km from Newtownmountkennedy. She runs retreats and events there but is having difficulty with her broadband signal dropping out regularly.

There are two issues, the line to the property and the lines/equipment on the property. Eircom/Eir have been out and checked the line to the property and said it was working with all their tests. So they are taking no responsibility for the drop outs.

Basically what she'd like is someone to come out and check the lines/equipment on the property and advise any improvements. Are there any companies/individuals who provide a service like this to small (very small) businesses?

Thanks if you can help.

A few variables there
Is the dropout only on wifi
is anything else on the same freq like a cordless phones
walkie talkies / radio to base
Is it only at certain times of the day
are they on fibre or dsl ?
Exactly what speed are they getting IE: speedtest.net
Have they tried pinging a public ip say google.ie over a hour or so and look at the packet drops
from cmd prompt
ping 8.8.8.8 -t
Can you see the loss ? on a wired / lan connection / plugged directly into the router


Having said that we were having issues at a recent install in newtown
with a fibre install the best we got 1.5 km from the exchange was 11 mb down
pretty crap but not as crap as kilcoole sea rd / wellfield which has no fibre in 2016 and a max download of 1.5 mb now thats muck

loyatemu

Try Wicklow Broadband. It's wireless so it will depend whether she has line of sight to their mast & it'll be more expensive than eircom, but she's running a business, and I've heard generally good things about WB.

dmrtn

Hey, thank you for your responses.

Going to follow up on your suggestions for coverage of the private area but ...

A few days ago there was an outage of internet in the houses in the very local area, so more than one person complained to Eir. Despite having been out to my friend's place twice in the past 3 months and confirming that there were no problems on her line, after THIS problem was fixed there have been no more dropouts.

That's some good work there, boys.

Just for the record, it's a 5mb line with speeds of approx 3.5mb on Speedtest.net, so it's about normal, I think.

Have tried Wicklow Broadband, thank you for the suggestion, but there is no line of sight thanks to a lot of trees.