Wet urine in hotel bed !!!!!!

Cerocco

My hubby treated me to a 2 day stay away at a hotel in Wexford. I'm pregnant so it was an early night. I got into bed and was sitting on a wet sheet. When I practically jumped out of the bed I looked to see it was wet with urine from the previous occupant. Obviously I'm going to complain to the hotel manager but is there an outside organisation I can complain to as this is a huge hygiene issue

dixiefly

That is appalling.

athtrasna

Cerocco wrote: »

My hubby treated me to a 2 day stay away at a hotel in Wexford. I'm pregnant so it was an early night. I got into bed and was sitting on a wet sheet. When I practically jumped out of the bed I looked to see it was wet with urine from the previous occupant. Obviously I'm going to complain to the hotel manager but is there an outside organisation I can complain to as this is a huge hygiene issue

Urine is sterile when it leaves the body.

The question is whether the sheets were changed or not, perhaps the mattress was wet and the staff didn't notice it when changing the sheets.

I don't quite understand why you say you will take it up with the manager. Why have you not done so already yet you took the time to post on a forum.

If you have left the hotel then I'd be inclined to start with management and then leave a Tripadvisor review if you don't reach a satisfactory conclusion. If you're still there then you need to call the manager now.

Internet Ham

Urine for a rough stay.

I will see myself out.

Cerocco

athtrasna wrote: »

Urine is sterile when it leaves the body.

The question is whether the sheets were changed or not, perhaps the mattress was wet and the staff didn't notice it when changing the sheets.

I don't quite understand why you say you will take it up with the manager. Why have you not done so already yet you took the time to post on a forum.

If you have left the hotel then I'd be inclined to start with management and then leave a Tripadvisor review if you don't reach a satisfactory conclusion. If you're still there then you need to call the manager now.

I want to take it further than hotel management as there is clearly a hygiene issue in this hotel. If a wet bed isn't spotted when the room is serviced they have a serious problem

L1011

Why on earth have you taken to here to complain before complaining to the hotel??

davo10

How do you know it is urine?

ytpe2r5bxkn0c1

What did the Hotel say and what action did they take?

Cerocco

L1011 wrote: »

Why on earth have you taken to here to complain before complaining to the hotel??

I did complain to the management when we left 1 day early. The hotel manager is off until Monday so will e-mail her on Monday as I want it top of her e-mail inbox.

Cerocco

davo10 wrote: »

How do you know it is urine?

Wet yellow tinged stain

L1011

Cerocco wrote: »

I did complain to the management when we left 1 day early. The hotel manager is off until Monday so will e-mail her on Monday as I want it top of her e-mail inbox.

What did the hotel staff do when you complained - more specifically, did they move rooms?

Cerocco

Eugene Sparse Towel wrote: »

What did the Hotel say and what action did they take?

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

davo10

Cerocco wrote: »

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

Opportunity missed. A lot of upgrades are received when hotels/airlines/restaurants make mistakes.

tayto lover

You will probably find it was done by a disgruntled staff member who was probably leaving the hotel's employment and wanted to get back at them for something. Very little a hotel could do about that.

GerardKeating

Cerocco wrote: »

Wet yellow tinged stain

Apple Juice ?

Graham

Cerocco wrote: »

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

That sounds like a perfectly reasonable response on the part of the hotel. What are you expecting the hotel manager is going to do differently?

davo10

GerardKeating wrote: »

Apple Juice ?

Tea?

Cerocco

Back to original question is there an external body I can report this hotel to?

moneymad

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

Court of human rights? Are you highly offended?

Lisha

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

Joe Duffy is your man.

Seriously the hotel tried to make amends which you rebuffed. What more can an external body achieve? Other than to 'name and shame'?

Edited to add: for they are a chain then the head office. Bord failte if they are using stars etc.

JakeArmitage

Are you sure it was ''wet'' urine?

tayto lover

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

The hotel are probably victims in this too so why report them to anyone?

Subcomandante Marcos

Sounds like they offered you quite a few incentives to stay and help them make it up to you but you decided to cut your nose off to spite your face.

There's been worse than pee on the mattresses of the beds you've slept on in hotel rooms, to be fair.

Lisha

Subcomandante Marcos wrote: »

Sounds like they offered you quite a few incentives to stay and help them make it up to you but you decided to cut your nose off to spite your face.

There's been worse than pee on the mattresses of the beds you've slept on in hotel rooms, to be fair.

This is why I don't like sleeping in hotel beds!

Uncle Ben

Cerocco wrote: »

My hubby treated me to a 2 day stay away at a hotel in Wexford. I'm pregnant so it was an early night. I got into bed and was sitting on a wet sheet. When I practically jumped out of the bed I looked to see it was wet with urine from the previous occupant. Obviously I'm going to complain to the hotel manager but is there an outside organisation I can complain to as this is a huge hygiene issue

Perhaps your waters burst.

Subcomandante Marcos

Lisha wrote: »

This is why I don't like sleeping in hotel beds!

I ask for a mattress protector when booking

Internet Ham

You really turned your nose up at a pretty great apology package. I may have to piss in a bed on my next hotel stay.

Lisha

Subcomandante Marcos wrote: »

I ask for a mattress protector when booking

Freaking genius !

Subcomandante Marcos

Internet Ham wrote: »

You really turned your nose up at a pretty great apology package. I may have to piss in a bed on my next hotel stay.

It'll be the new scam, pour some tea on the mattress and then call down stairs in disgust and distress in the hopes of a free meal and a suite upgrade :pac:

.G.

We live in an age of perpetually outraged and offended people. Nothing the hotel could do to appease some.

Uncle Ben

superg wrote: »

We live in an age of perpetually outraged and offended people. Nothing the hotel could do to appease some.

All joking aside its not much to ask for clean sheets in a hotel.

L1011

Cerocco wrote: »

The duty manager changed us to a different room, offered us dinner the next night and and upgrade to a suite on the second night. Also offered a spa treatment. To be fair he was mortified and tried his best but we left first thing next morning

So what the hell else do you want?

Graham

Cerocco wrote: »

Back to original question is there an external body I can report this hotel to?

I'm not sure what you're hoping to achieve by reporting a relatively minor incident that appears to have been addressed in a fairly solid way by the hotel.

What are you hoping the external body are going to do?

me_irl

I'm with the majority of other posters opinions in this thread.

Leave it alone.

You were adequately upgraded and I thought the apology was more than enough the hotel could do! They will deal with the issue themselves internally.

To be honest, I'd question your character if you're pursuing this for monetary gain.

haveringchick

The OP and hubby have a cash figure in their head which they feel will go some way to compensating them for for what they consider to be a ruined holiday
They also feel that the hotel needs to be inspected and corrected by some official body and in their heads this is a matter of almost national importance
No, I wouldn't like to sit on someone else's piss either. Especially if I were pregnant
But because I'm blessed to have at least some perspective on life, I would have been delighted to accept the apology and the compensation offered
I'm also happy to accept that I'm not perfect at my job and hardly anyone is and everyone makes mistakes
Especially if the room in general appeared to be very clean, apart from the bed
This country at the moment is full of people bordering on hysteria about every little thing that they perceive has been done to them maliciously either deliberately or neglectfully
There are not enough apologies in the world to placate them

Mahogany Gaspipe

Your complaint was dealt with in a wholly appropriate and acceptable manner I really can not understand the aim of this thread.

Thank God I don't work in the service industry. Entitlement is rife and offence easily taken by many.

topmanamillion

I think no matter how luxurious hotels make themselves out to be at the end of the day you're sleeping in a bed that could have a couple of hundred people in it every year! No matter if the sheets are changed the mattress and fixtures and fittings aren't.

This kind of stuff is just a risk that you take. It's not nice and i really do feel for a pregnant woman laying in urine and i think if it happened to me I'd explore redress as well.

People on here saying stuff like it's the age we live in that people feel offended need to put themselves in this woman's position.

If it happened to them would they be happy to take an upgrade in a hotel they know has questionable hygiene standards? Would they be able to continue with their break and completely forget what had happened?

Saying all that I don't think there's anything more that could be done. I think if I had been in your position I would have taken a refund and left there and then.

DivingDuck

It sounds to me that the OP wants nothing in the form of compensation, and everything in the way of knowing the person responsible for the oversight will be brought to task appropriately.

It's absolutely disgraceful that this was not noticed while the room was being prepared for new guests. Somebody really dropped the ball, as either the sheets were not changed at all, or fresh sheets were put onto a wet bed and this was never checked, both of which are unacceptable.

Personally, I would be happy to leave it with the manager, but the assumption that someone who wants this reported to an outside authority is automatically looking for some kind of compensation is disturbing. Maybe they simply don't trust the manager to handle the situation properly? Considering that they had this experience at all, that's an understandable feeling.

OP, you could possibly have a word with the HSA about it, but I'm not sure this falls within its remit. If you really want to make sure they're obligated to deal with it, a post on TripAdvisor or similar might be the way to go.

MRBASS

some of the replys here a childish at best.when you see posts trying to claim"ah sure it only piss" (or words to that effect.)your dealing with some brain dead fools.,or just complete gob****es trying to share there opinion on something they have not a clue about.ive spoken to my friend here,she is a manager in a well known hotel,your experiance is something that no hotel guest should ever come across,it ticks many many health concern boxes,you should by right get a call from the manager come monday and im sure another stay in hotel or sister hotels will be on offer,but by all accounts dont mind anyone on here trying to make you look foolish claiming your over reacting OR you got your apology of the hotel what else do you want,maybe they dont mind lying in someones piss,its obvious you dont,its a major major deal for any hotel.i hope come monday your left satisfied..

Clair de Lune

Togi wrote: »

What are you looking for ultimately? What would make you happy?

MRBASS wrote: »

some of the replys here a childish at best.when you see posts trying to claim"ah sure it only piss" (or words to that effect.)your dealing with some brain dead fools.,or just complete gob****es trying to share there opinion on something they have not a clue about.ive spoken to my friend here,she is a manager in a well known hotel,your experiance is something that no hotel guest should ever come across,it ticks many many health concern boxes,you should by right get a call from the manager come monday and im sure another stay in hotel or sister hotels will be on offer,but by all accounts dont mind anyone on here trying to make you look foolish claiming your over reacting OR you got your apology of the hotel what else do you want,maybe they dont mind lying in someones piss,its obvious you dont,its a major major deal for any hotel.i hope come monday your left satisfied..

Well tell us, what would constitute a satisfactory outcome of the OP's situation in your opinion? A cash settlement? The hotel being served a temporary closure order over health and safety concerns? Tell us.

sdanseo

Graham wrote: »

That sounds like a perfectly reasonable response on the part of the hotel. What are you expecting the hotel manager is going to do differently?

This. They've probably offered you the guts of €200 in all that. Not bad for what boils down to a forgotten or poorly performed housekeeping trip.

Mind you, I would expect them to understand you were a tad upset and wanted to just go home; and perhaps extend the offer in the future also.

Graham

MRBASS wrote: »

ive spoken to my friend here,she is a manager in a well known hotel,your experiance is something that no hotel guest should ever come across,it ticks many many health concern boxes,you should by right get a call from the manager come monday and im sure another stay in hotel or sister hotels will be on offer

So what you're saying is 'your friend the hotel manager' would expect the hotel to do exactly what they have already offered?

goz83

The OP has made no other comments about the hygiene of the hotel, so it might be fair to say that there were no other problems noticed. Absolutely, I would be damn well upset if I found myself in a similar situation, but accidents do happen (see what I did there ) and as long as the hotel staff were willing to recognize the problem, apologise for the ordeal and offer the upgrades we know they offered, then that would be seen as reasonable. The very most I would expect in addition to what was offered, would be for the bill to be thrown out and a call from the manager to reiterate the apology already made. IOW, I would want to know that the manager was informed.

The OP seems to want the hotel to be punished for what is an embarrassing event, but one that the staff were very responsive to. The fact that the staff member was "mortified" would at least suggest that the situation was not a common one.

amdublin

Pregnant or not it's not nice getting into a wet from urine bed.


The hotel acknowledged this and tried to make amends which you didn't want to accept. I am not sure what more they can do.


In defence of the housekeeping staff the previous occupant (aka pee wee) may have removed the wet sheet which would have gone straight into their basket (not noticing it was wet). Housekeeper could very easily have put new sheet on without noticing mattress was wet (may have soaked down) and when the op got into the bed the weight of human on the mattress would have soaked the urine up.


OP what exactly are you looking for??????????
Me, I would have either taken all was offered by the hotel, or took a full refund and gone home.

Just in case.. don't name and shame the hotel. They did everything they could for what was an unfortunate and quite easy mistake to make. They went above and beyond to try and make things better for you.

haveringchick

Last few hotels stays I enjoyed I did notice what I consider to be a new development on check out day
When hubby and I returned from brekkie to our room to clean our teeth and get our bags etc on check out day, our room had already been "done" for the next guests
I actually mentioned to the receptionist at checkout that we had used the bathroom again but she seemed uninterested
If we'd had a small child with us, that child could have had an "accident " on the bed
Hell! I could have had an accident on the bed and not bothered saying anything only for the next guest to get an unpleasant welcome as did the OP
Hotels need to go back to housekeeping only when guests have fully checked out

cerastes

davo10 wrote: »

Opportunity missed. A lot of upgrades are received when hotels/airlines/restaurants make mistakes.

How is it an opportunity missed? what else do you think they should have been offered?
or is it just that the OP didnt take them up on that offer?

First Up

A couple of obvious questions;

Was there a smell of urine? You would usually get that as soon as you entered the room and most definitely when you got into bed.

Was the bed (and room) otherwise made up?

Did you ask for (or did the manager offer) an explanation? E.g when was the room last occupied and when last serviced? The hotel would have that info at their fingertips and would have checked it immediately.

Did the hotel accept your story, verify it and accept liability?

Are you 100% sure you were not responsible?

As regards redress, the time to sort it was there and then. If you intend taking it further, I think you would need some recorded evidence. Its a very serious issue so in fairness to everyone it deserves to be handled thoroughly and properly.

davo10

cerastes wrote: »

How is it an opportunity missed? what else do you think they should have been offered?
or is it just that the OP didnt take them up on that offer?

Op didn't take the offer, sounds like a nice upgrade.

stefanovich

Worst hotel room I stayed in was a luxury suite with a jacuzzi. Turned on the jacuzzi and hundreds of cockroaches filled the tub. I rang down and complained about a slight insect problem. They came up and sprayed it full of chemical death. Then removed several buckets of dead bastards.

Afterwards I enjoyed a long soak in a cockroach free tub although squashed multiple with my bare feet on the way back to the bed.

Robsweezie

Deleted User wrote:

Just in case.. don't name and shame the hotel. They did everything they could for what was an unfortunate and quite easy mistake to make. They went above and beyond to try and make things better for you.

Agreed. I would understand name and shame if they were obnoxious about it, but decent ,genuine, helpful staff like that don't deserve to be dragged through the dirt.