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An Post Delivered My Parcel... In Another County

  • 22-12-2015 7:30pm
    #1
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭


    Just wondering if anyone has experienced this issue.

    I've been tracking a parcel from the US which was sent via USPS. I get parcels from this supplier very often. Once it reaches Ireland I always start tracking it on the An Post website.

    I'm in North Tipperary. The parcel arrived in Dublin and was sent to Portlaoise mail centre as usual. It's about €600 value so I was expecting it to be sent to customs.

    Instead, this morning it said it was on route to customer.... in Bray, Co. Wicklow (Bray D.S.U. according to the website).

    I thought this was strange but that it would be re-routed back to me but now it's saying that it was delivered this afternoon in Bray?!

    I'm going to have to call An Post customer service in the morning but was just wondering if anyone has had similar issues? Could it maybe be that the tracking number has been crossed with another parcel along the way? The USPS tracking site has the same info displayed, presumably because An Post pass their info along to USPS too.

    Any advice would be greatly appreciated!


Comments

  • #2
    Missyelliot2
    Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭Missyelliot2


    Hi le_girl,

    Can you see from the tracking information who signed for your parcel?


  • #3
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭le_girl


    Missyelliot2 wrote: »
    Hi le_girl,

    Can you see from the tracking information who signed for your parcel?

    Nope, it just says delivered and it still has Bray D.S.U as the location. :confused:


  • #4
    Missyelliot2
    Registered Users, Registered Users 2 Posts: 1,472 ✭✭✭Missyelliot2


    le_girl wrote: »
    Nope, it just says delivered and it still has Bray D.S.U as the location. :confused:

    Check again in the morning- it might have gone there by mistake, but they might redirect back to you.
    Best of luck- am sure it will get to you before Friday


  • #5
    dubscottie
    Closed Accounts Posts: 854 ✭✭✭dubscottie


    Phone the customer service number first thing and don't hang up till you get an explanation.

    And demand that you get the name of the person that signed for it. Had similar and as soon as I asked for a name of the person that signed for it, they realised there was a cock up..


  • #6
    DMcL1971
    Registered Users, Registered Users 2 Posts: 1,444 ✭✭✭DMcL1971


    DSU stands for delivery service unit which is basically another name for a sorting office. The term 'Delivered' is misleading but just means it was delivered to the sorting office in Bray. God only knows why they have chosen such a circuitous route but the parcel is still on its way to you.


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  • #7
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭le_girl


    So, it actually turned up this morning though the tracking info is still the same.

    It looks like there was some kind of crossover with another parcel's tracking data so apparently that can happen now!

    Thanks so much for the advice :)


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