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Account activation email never received.

  • 21-12-2015 12:16pm
    #1
    JimFin
    Registered Users, Registered Users 2 Posts: 118 ✭✭


    I had an ongoing issue with setting up my online account (ref 3571186771) which appeared to be resolved over the weekend. I proceeded to register my account. 

    However when trying to log in I am getting  "Your online account needs to be activated. To activate your online account, please click on the link provided in the confirmation email you received when you registered for My Water."


    I never received a link to confirm and it didn't end up in spam folders either as I checked there.


Comments

  • #2
    Irish Water: Amy A
    Closed Accounts Posts: 196 ✭✭Irish Water: Amy A


    Hi JimFin,

    Thanks for your query. Apologies for the delay in responding to your query, as we were experiencing some technical difficulties.

    We can certainly help you with this. Would you mind sending the following details via PM:

    Your name;
    Address;
    Contact number;
    Account number and;
    Confirmation that you are the account holder.

    Would you mind editing your public post to remove your account number? This information is sensitive to you.

    Kind regards,
    Amy


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