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Three.ie lack of customer service

  • 16-12-2015 11:38am
    #1
    Rwood
    Closed Accounts Posts: 8 ✭


    I feel so let down by three.ie and total lack of customer service.
    I was asking a simple question about when I received a phone from them. I fist contacted them by sending a mail via their website on the 27th of November to which I got an automated response that they would respond in 4 working days. Tey must work very long hours in there as they still didn't get back to me.
    I then took it upon myself to use the "CHAT" function on the website and they did get me what I wanted but without the important bit the actual date of purchase. I filled in the chat review and gave excellent marks as I thought sorted while I waited for the mail.
    I then went on to the "CHAT" another 3 times buts still kept getting the same response even when I told them I needed the date the phone was bought from them.
    Then in a flash of inspiration I called them and outlined to a very nice gentleman what it was that I required and he said sure I can get that for you and he did with my current contract dates not the actual date I got the phone.
    I then went on the website on the the 8th of December and I got an automated response that they would get back to me within 4 working days but they must still be working those long hours as I still haven't got a response.
    This gets even better by the day I contacted them by "CHAT" again last night re another issue and was told that they wouldn't be able to help me due to a "systems upgrade" and it would be 24 hours before he could help me.
    I work in IT and deal with customers and I know for a fact if I gave them this level of mis-service I would be sacked. To me it looks like the whole setup is kinda like Basil Fawlty managing the residents of Craggy Island and being supported bu the Keystone Cops.
    Is it just me am I mad or has anybody else had similar dealings with three.ie?
    My contract is up in 2017 and I will be changing provider at the end of it.


Comments

  • #2
    MilesMorales1
    Registered Users, Registered Users 2 Posts: 6,431 ✭✭✭MilesMorales1


    Three have their own forum on boards. Pretty sure this should go there, not in AH for you to have a wee rant.


  • #3
    Mr. CooL ICE
    Registered Users, Registered Users 2 Posts: 17,708 ✭✭✭✭Mr. CooL ICE


    Hi OP

    You can ask questions to Three in our dedicated Talk To forum here.

    Please read the Talk To Three charter before posting.


This discussion has been closed.
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