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Why so long to get talking to a representative ?

  • 07-12-2015 12:52pm
    #1
    mancity1
    Registered Users, Registered Users 2 Posts: 95 ✭✭


    Hi today I am trying to register a claim with Liberty Insurance given the recent weather I would expect there to be a long waiting time to get speaking to someone. I have been waiting on the phone now for over 1 hour and 20 minutes and there is no option to leave a message or to submit information online. I earlier rang another insurance company today FBD and registered a claim within 2 minutes why is your service so bad?


Comments

  • #2
    Liberty Insurance: Sean
    Company Representative Posts: 235 Verified rep ✭Liberty Insurance: Sean


    mancity1 wrote: »
    Hi today I am trying to register a claim with Liberty Insurance given the recent weather I would expect there to be a long waiting time to get speaking to someone. I have been waiting on the phone now for over 1 hour and 20 minutes and there is no option to leave a message or to submit information online. I earlier rang another insurance company today FBD and registered a claim within 2 minutes why is your service so bad?
    Hi Mancity1
    Sorry to hear you are having difficulties getting through to us. If you PM me with your contact and policy details I will arrange for someone from our Claims Department to call you.
    Regards 
    Seán


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