Dedicated Netflix button on remote

Brinimartini · 02-12-2015 7:39pm #1

I have a dedicated Netflix button on my new Sony telly remote.
When I press it I'm told that we cannot reach Netflix services
and this is followed by (-115).
It then tells me to restart Netflix on my device....but how is the question?

Atlantic Dawn · 02-12-2015 7:42pm

Looks like no wifi signal getting to the TV, did you run through entering the WIFI code on the TV during the initial setup?

Brinimartini · 02-12-2015 7:44pm

I did but will check it again, thanks

steveon · 02-12-2015 11:16pm

Have come across this problem a few times on different makes of tvs not just Sony's

Usually to resolve i
1. Check firmware is upto date for the tv.
2. Reset the tv to re-enter the wifi settings can be a pain but sometimes the only way...
3. Are you trying to fool Netflix to give u American version e.g dns vpn changer as I believe this is usually what error 115 refers to..

Brinimartini · 02-12-2015 11:31pm

No, not trying to fool it at all.

steveon · 02-12-2015 11:34pm

Try reset the wifi settings think tgeres a wifi difirect option on some models that i had to enable as well from memory been awhile sibce anyone asked me setup there account for them

slimjimmc · 03-12-2015 3:16pm

Verify the built-in wireless LAN is enabled (I think it's enabled by default but confirm) and verify your WiFi settings (you can use WPS if your modem supports it). Wait a minute or so then Refresh Internet Content then try Netflix again.

Alternatively set up a wired connection and see if it works then.

If asked to restart Netflix just exit the app.

Dedicated Netflix button on remote

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