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Delay in receiving the 2% cashback offered with the mortgage draw down

  • 25-11-2015 4:21pm
    #1
    Erna123
    Registered Users, Registered Users 2 Posts: 52 ✭✭


    Hi , I was supposed to receive the 2 % cashback within 45 days of the mortgage draw down and I've followed up with my mortgage advisor and after more than 60 days, I'm still waiting for it to be paid into my mortgage paying account. This is surely a breach of the contract that I signed for the mortgage.

    Please let me know how this can be resolved .


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Erna123 wrote: »
    Hi , I was supposed to receive the 2 % cashback within 45 days of the mortgage draw down and I've followed up with my mortgage advisor and after more than 60 days, I'm still waiting for it to be paid into my mortgage paying account. This is surely a breach of the contract that I signed for the mortgage.

    Please let me know how this can be resolved .
    Hi Erna123, 

    Thanks for contacting us here on Boards. 

    We're sorry to hear that you have experienced this delay in receiving the cash back offer. We'd like to help resolve this for you. 

    If you would like to send us a Private Message here with your name, contact number and account holding branch, we can request that a representative contacts you regarding this. Please click on the link in my signature below to send us a Private Message and make sure that you have private messaging enabled in your Boards settings.

    Thanks,
    Sarah


  • #3
    Erna123
    Registered Users, Registered Users 2 Posts: 52 ✭✭Erna123


    Bank of Ireland: Sarah wrote: »
    Erna123 wrote: »
    Hi , I was supposed to receive the 2 % cashback within 45 days of the mortgage draw down and I've followed up with my mortgage advisor and after more than 60 days, I'm still waiting for it to be paid into my mortgage paying account. This is surely a breach of the contract that I signed for the mortgage.

    Please let me know how this can be resolved .
    Hi Erna123, 

    Thanks for contacting us here on Boards. 

    We're sorry to hear that you have experienced this delay in receiving the cash back offer. We'd like to help resolve this for you. 

    If you would like to send us a Private Message here with your name, contact number and account holding branch, we can request that a representative contacts you regarding this. Please click on the link in my signature below to send us a Private Message and make sure that you have private messaging enabled in your Boards settings.

    Thanks,
    Sarah
    Thanks Sarah for the quick response. I'm getting a message that I cannot PM you and I'm enabled for PM in Boards settings. Could you PM me and I can maybe reply to it .


  • #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Erna123 wrote: »
    Bank of Ireland: Sarah wrote: »
    Erna123 wrote: »
    Hi , I was supposed to receive the 2 % cashback within 45 days of the mortgage draw down and I've followed up with my mortgage advisor and after more than 60 days, I'm still waiting for it to be paid into my mortgage paying account. This is surely a breach of the contract that I signed for the mortgage.

    Please let me know how this can be resolved .
    Hi Erna123, 

    Thanks for contacting us here on Boards. 

    We're sorry to hear that you have experienced this delay in receiving the cash back offer. We'd like to help resolve this for you. 

    If you would like to send us a Private Message here with your name, contact number and account holding branch, we can request that a representative contacts you regarding this. Please click on the link in my signature below to send us a Private Message and make sure that you have private messaging enabled in your Boards settings.

    Thanks,
    Sarah
    Thanks Sarah for the quick response. I'm getting a message that I cannot PM you and I'm enabled for PM in Boards settings. Could you PM me and I can maybe reply to it .
    Hi Erna123,

    I've sent you a PM now, please check your inbox. 

    Thanks,
    Sarah


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