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This Week's Top Five Queries (16.11.2015 - 20.11.2015)

  • 20-11-2015 2:31pm
    #1
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭


    Question 1 - Why are my bills increasing?

    [font=Verdana, sans-serif]Bills are issued to customers on a pro-rata basis, and the amount depends on the number of days within that billing cycle. Even though the amounts on your bill may vary, it will not exceed the annual capped charge.[/font]

    Question 2 – Account Locked

    If your online account asks says you have been locked out, please wait for sixty minutes and try to log in again.

    If you are still unable to access your account, try the following steps:
    -Use a different browser;
    -Use the “Forget Password” option; or
    -Use the Forget Username option.

    If the online account is still locked after you have completed the above steps, please PM the following:
    - Name;
    - Address; and
    - Contact number.

    Question 3 – "Interruption"

    For up to date supply disruption notifications you can follow @IWCare, or see wtr.ie/SupplyInfo

    If you would like us to investigate a supply disruption for you, please PM the following information:
    - Name;
    - Address; and
    - Contact number.
    [font=Verdana, sans-serif]-[/font]


    Question 4 – Bill Query

    Irish Water bills are calculated on either an assessed or metered rate.

    If you have a meter installed, you will be billed on your consumption for the billing cycle. Assessed bills are calculated based on average consumption and are set at a capped charge. Two or more adults will receive a maximum charge of €260 for the year, and €160 for a single occupancy household.

    Non-permanently occupied houses are charged a minimum €125 per year.

    If you have a query about you bill, or think you may be incorrectly billed, please send the following details by private message:

    - - Name;
    - - Address; and
    - - Contact number.


    Question 5 – Child Allowance of 0 on bill when two children registered in household


    [font=Verdana, sans-serif]As you are on a metered charge your children's allowance should be reflected on your bill. However, if you were on an un-metered charge your children's allowance would not be seen on your bill as the assessed charge takes these allowances into consideration[/font][font=Verdana, sans-serif]

    We can look into this matter for you if you wish, please PM the following details and we will be happy to investigate this further for you:

    - Name;
    - Address; and
    - Contact Number.
    [/font]


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