Billing enquiry

s982102

Hi,

The place I am living is currently billed based on the number of adult. My wife had left the country at the end of Oct. I am the only person left in the apartment. I would expect that the charge should be reduced by half. What can I do to achieve this? By the way, I send an email via water.ie emailing system regarding this problem about two weeks ago. I have not heard anything back apart from the confirmation email. A proper explain would be appropriate. Thanks.

Best regards

s

Irish Water: Aaron P

s982102 wrote: »

Hi,

The place I am living is currently billed based on the number of adult. My wife had left the country at the end of Oct. I am the only person left in the apartment. I would expect that the charge should be reduced by half. What can I do to achieve this? By the way, I send an email via water.ie emailing system regarding this problem about two weeks ago. I have not heard anything back apart from the confirmation email. A proper explain would be appropriate. Thanks.

Best regards

s

Hi s,

Thank you for your query.

We are currently experiencing a backlog of emails. A member of the email team will respond to you in due course. I will be glad to investigate this matter further for you, if you wouldn't mind sending the following details by private message?

-Name;
-Address; and
-Contact Number.

Thanks in advance,
Aaron

s982102

Irish Water: Aaron wrote: »

s982102 wrote: »

Hi,

The place I am living is currently billed based on the number of adult. My wife had left the country at the end of Oct. I am the only person left in the apartment. I would expect that the charge should be reduced by half. What can I do to achieve this? By the way, I send an email via water.ie emailing system regarding this problem about two weeks ago. I have not heard anything back apart from the confirmation email. A proper explain would be appropriate. Thanks.

Best regards

s

Hi s,

Thank you for your query.

We are currently experiencing a backlog of emails. A member of the email team will respond to you in due course. I will be glad to investigate this matter further for you, if you wouldn't mind sending the following details by private message?

-Name;
-Address; and
-Contact Number.

Thanks in advance,
Aaron

Thank you for your reply. PM has been sent. 

Irish Water: Mairead

Hi s982102,

You're welcome.

A member of our team will respond to your query in due course.

Kind regards,
Mairead

s982102

Irish Water: Mairead wrote: »

Hi s982102,

You're welcome.

A member of our team will respond to your query in due course.

Kind regards,
Mairead

Thank you.

Irish Water: Mairead

Hi s982102,

You're welcome, and a member of our team will be in contact with you shortly by PM.

Kind regards,
Mairead