Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Gegging Error when trying to log in

  • 19-11-2015 9:12am
    #1
    baktag
    Registered Users, Registered Users 2 Posts: 235 ✭✭


    Good morning

    When trying login in onine l keep getting this message
    Error!
    An error occurred while processing your request.
    You can:
    • [url=javascript:history.back()]Go back [/url]and try again
    • Contact system administrator quoting the following details
      Error Code: 8001.500
      Request Id: d1afe895-f125-4701-9445-088e87e3c7ca


Comments

  • #2
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi baktag,

    Thanks for your message.

    Could you please confirm for us what device you used to login to your online account, and which browser?

    Also, have you tried using another browser or device in order to login to the account since receiving this error message?

    In order for us to look further into this for you could you please send us the following details in a private message?
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)
    Thanks, Brige

    ________


  • #3
    baktag
    Registered Users, Registered Users 2 Posts: 235 ✭✭baktag


    Electric Ireland: Brige wrote: »
    Hi baktag,

    Thanks for your message.

    Could you please confirm for us what device you used to login to your online account, and which browser?

    Also, have you tried using another browser or device in order to login to the account since receiving this error message?

    In order for us to look further into this for you could you please send us the following details in a private message?
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)
    [*]
    Thanks, Brige

    ________
    [*]
    Tried on phone using safari and on desktop using Internet explorer , it was
    working last night as I submitted my meter readings
    its back working again


  • #4
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi baktag,

    Thanks for advising us that you are now able to access your online account.

    We also appreciate you providing the details of which devices and browsers you were using when you experienced the error.

    Should you have any further questions regarding your online account, or Electric Ireland, please let us know.

    Thanks,
    Brige

    ________


Advertisement