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eFibre in Carlingford

Red Alert · 2015-11-13 16:59:45

I'm considering a move to Carlingford, specifically Cuchulainn Heights. It's showing as not eFibre enabled, although the coverage map suggests within 1 year. Is this on target? I'm also currently an eFibre customer with standalone (no phone line at all). If I had to downgrade to normal DSL would I then have to take on a…

13-11-2015 4:59pm

#1

Red Alert

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I'm considering a move to Carlingford, specifically Cuchulainn Heights. It's showing as not eFibre enabled, although the coverage map suggests within 1 year. Is this on target?

I'm also currently an eFibre customer with standalone (no phone line at all). If I had to downgrade to normal DSL would I then have to take on a phone service as well? How would this affect my account - I'm currently out of 18 month contract.

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#2 16-11-2015 12:12pm

eir: Alan

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Hi Red Alert,

Yes efibre is planned for carlingford within the next 12 months. A more specific date for launch is not agreed right now but it does look to be late summer at this stage although nothing can be guaranteed.

If you move address a new contract applies as contracts are agreed upon per address - although this would not hold you to DSL when fibre does become available. Normal DSL is available as a stand alone product too but in some cases a new phone line will be required in the case if the area has not been upgraded to NGB (next generation broadband)

Thanks
Al

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#3 23-11-2015 10:38am

Red Alert

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Just to follow up this one: thanks for the info so far Alan.

It looks like an NGB area since the online checker says advanced BB is available. Is it possible to order standalone from the web, or do I need to phone up? Every time I try it seems to put in an add-on for phone that brings the monthly cost to 60 euro.

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#4 24-11-2015 12:59pm

eir: Alan

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Red Alert wrote: »

Just to follow up this one: thanks for the info so far Alan.

It looks like an NGB area since the online checker says advanced BB is available. Is it possible to order standalone from the web, or do I need to phone up? Every time I try it seems to put in an add-on for phone that brings the monthly cost to 60 euro.

Hi Red Alert

Apologies for the delays in getting back to you. Unfortunately stand alone broadband is not available to order online but a sales agent can take your order over a call - to order this please contact sales on free phone 1800500300.

Thanks
Al

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#5 24-11-2015 1:07pm

Red Alert

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Great Alan, thank you!

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#6 24-11-2015 1:08pm

eir: Alan

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Red Alert wrote: »

Great Alan, thank you!

No problem at all Red Alert

Again, apologies for the delays

Al

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