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Cancellation

Laura_A · 2015-11-13 12:23:44

Hi, I placed an order on Wednesday online - wanted to cancel as there is now a better offer available and customer service could not apply it to my account. An incredibly uninterested and unhelpful rep in the 'loyalty' department told me he would cancel but have not gotten an email to confirm - can someone look into this…

13-11-2015 12:23pm

#1

Laura_A

Registered Users, Registered Users 2 Posts: 182 ✭✭

Join Date: February 2012

Posts: 149

Hi,

I placed an order on Wednesday online - wanted to cancel as there is now a better offer available and customer service could not apply it to my account.

An incredibly uninterested and unhelpful rep in the 'loyalty' department told me he would cancel but have not gotten an email to confirm - can someone look into this please? Can PM my account and order number.

Thanks,
Laura

0

Comments

#2 13-11-2015 12:29pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Laura_A wrote: »

Hi,

I placed an order on Wednesday online - wanted to cancel as there is now a better offer available and customer service could not apply it to my account.

An incredibly uninterested and unhelpful rep in the 'loyalty' department told me he would cancel but have not gotten an email to confirm - can someone look into this please? Can PM my account and order number.

Thanks,
Laura

Hi Laura_A

Please PM the details and I'll look in to this

Thanks
Al

0
#3 13-11-2015 12:32pm

Laura_A

Registered Users, Registered Users 2 Posts: 182 ✭✭

Join Date: February 2012

Posts: 149

Will PM now thanks for getting back to me so quickly

Thanks,
Laura

0
#4 13-11-2015 12:42pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Thanks for your PM Laura

I see that you discussed this over an hour ago with cancellaitions. I'm sorry to hear of the manner of the phone call but I can confirm the order is in to cancel but it takes 24hrs for this to cancel once the order to cancel is placed.

Once the cancellations completes you will receive an email

Thanks

Al

0
#5 13-11-2015 12:45pm

Laura_A

Registered Users, Registered Users 2 Posts: 182 ✭✭

Join Date: February 2012

Posts: 149

eir: Alan wrote: »

Thanks for your PM Laura

I see that you discussed this over an hour ago with cancellaitions. I'm sorry to hear of the manner of the phone call but I can confirm the order is in to cancel but it takes 24hrs for this to cancel once the order to cancel is placed.

Once the cancellations completes you will receive an email

Thanks

Al

Great thanks for confirming that so quickly.

0
#6 13-11-2015 2:17pm

eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

No problem Laura_A

Al

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