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contactless card

  • 11-11-2015 12:15pm
    #1
    dr.kenneth noisewater
    Registered Users, Registered Users 2 Posts: 5,746 ✭✭✭


    My debit card no longer works for paypass/paywave payments and its due to be replaced in 01/2016. Can I get it replaced before then for free or will I be charged? 

    thanks 


Comments

  • #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Good Afternoon Dr.kenneth noisewater,

    Thank you for getting in touch on Boards.ie.

    If your card is faulty through no fault of your own (i.e it has not been physically damaged) and needs to be replaced, we will issue this free of charge. However, we would suggest bringing the card to an ATM and entering your PIN first though. This may "unlock" the card for use at a POS. If you do need to replace this card you can call 0818365365, select option 1 followed by the * button. 

    You can also order this card through the Online Service Desk on your 365 Online profile. Choose Re-order Card from the drop down menu, and select 'The card will not operate in ATM/POS machine'. The card will be issued, and be received by you within 7-10 working days.

    I hope this answers your query,

    Thanks, 

    Evie 


  • #3
    dr.kenneth noisewater
    Registered Users, Registered Users 2 Posts: 5,746 ✭✭✭dr.kenneth noisewater


    Bank of Ireland: Evie wrote: »
    Good Afternoon Dr.kenneth noisewater,

    Thank you for getting in touch on Boards.ie.

    If your card is faulty through no fault of your own (i.e it has not been physically damaged) and needs to be replaced, we will issue this free of charge. However, we would suggest bringing the card to an ATM and entering your PIN first though. This may "unlock" the card for use at a POS. If you do need to replace this card you can call 0818365365, select option 1 followed by the * button. 

    You can also order this card through the Online Service Desk on your 365 Online profile. Choose Re-order Card from the drop down menu, and select 'The card will not operate in ATM/POS machine'. The card will be issued, and be received by you within 7-10 working days.

    I hope this answers your query,

    Thanks, 

    Evie 
    Card works fine at ATM and used to work for paywave. Will I have to pay for a new card? If so I'll just wait for replacement in January


  • #4
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Hi Dr.Kenneth noisewater,

    If you call BOI Direct they will be able to check the card for you to determine the problem. If it cannot be repaired due to a fault on our side, we will issue a replacement to you free of charge. They will be able to keep your current card active while you wait for your replacement. This card will replace any card due to go out due to expiration -i.e you will not receive another card in January.

    If you have any other queries please let us know.

    Thanks,

    Evie


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