Aerlingus AerClub/Avios

Rowley Birkin QC · 25-03-2023 2:25pm

Is there any reliable way to book reward flights through the Avios website?

It seems to hang 8/10 times I run a search. Incredibly annoying!

TheBetsy · 25-03-2023 2:46pm

https://www.boards.ie/discussion/comment/120399538#Comment_120399538

Clear all browser data and cookies and try incognito mode!

thebiglad · 25-03-2023 4:03pm

https://www.boards.ie/discussion/comment/120399475#Comment_120399475

Bargain basement price is a point of judgement - when you are booking it is possible to see the fare code which will apply to the ticket

From their website -

You can check whether your fare is a Saver sale or promotional fare when booking on aerlingus.com. Once you have selected your Saver fare you will see the "About your fare" section and under Taxes, Fees and Charges, click the 'Fare Rules' link located at the bottom of the screen to view the Fare Basis Code. The fare class is the first letter of the fare basis code. The fare classes noted above earn 50% of the Saver award.

Please note that our website will always offer you the lowest price for the fare type requested. If you wish to avail of a fare which has a higher Tier Credit award when a lower fare is available, please contact our reservations team who will be happy to assist you in making your reservation. For reservation contact details click here.

MICKEYG · 25-03-2023 5:13pm

Would it not be easier to clearly state the points and credits that you will earn alongside the fare rather than having people click here and there. It can't be that hard to do, the fare code is known so just link it up.

It may even encourage people to buy a higher fare to get the extra points.

Pete123456 · 25-03-2023 6:23pm

https://www.boards.ie/discussion/comment/120399475#Comment_120399475

Quite normal unfortunately - you’d need to check the fare class at the final page before booking - if you want a fare class that’s not Saver you’d need to call them.

it’s hard to tell based on price honestly - better just to check the code.

crazyderk · 25-03-2023 10:23pm

I requested a free upgrade using my platinum Aer club and they said they put in the request. Any idea how long should take before you can take it that it’s not approved?

Noxegon · 25-03-2023 10:38pm

https://www.boards.ie/discussion/comment/120399998#Comment_120399998

It would be far better, but this is Aer Lingus you're talking about.

Anyway, it doesn't matter what points/credits you're supposed to get since there's at fair chance they won't be credited properly anyway.

samo · 26-03-2023 8:44am

https://www.boards.ie/discussion/comment/120400959#Comment_120400959

You need at least 5 working days prior to the flight as per the T&C. I requested my platinum upgrade Jan 18th for flight on the 27th to Miami and heard in 3 days. (Surprisingly they granted it as business was completely full when I boarded)

digiman · 26-03-2023 9:17am

I booked reward lights for my parents to CDG and after putting in my card details the website crashed. I tried it again the following day and same thing happened again. My card was charged twice and I’ve no confirmation of my tickets being booked. Anyone know what the least painful way to fix this is?

crazyderk · 26-03-2023 7:26pm

https://www.boards.ie/discussion/comment/120401707#Comment_120401707

Flights not til May.

I requested it 5 working days ago and nothing yet.

BigMoose · 27-03-2023 10:58am

https://www.boards.ie/discussion/comment/120398484#Comment_120398484

That is just brilliant! I'm convinced they employ a student to go through flight lists manually to add tier points. No other reason I can see that it takes so long and is often wrong!

thebiglad · 27-03-2023 3:05pm

https://www.boards.ie/discussion/comment/120403625#Comment_120403625

In my experience they are usually much quicker than that - if you have checked the booking to see if upgraded and they have just not contacted you (with no change), give them a call - may need a prod to push it through the system - I have always found them very accommodating of upgrade requests. one of few good features of this program for me.

crazyderk · 27-03-2023 7:40pm

https://www.boards.ie/discussion/comment/120406808#Comment_120406808

I mailed them and they said they cant accommodate it as theyve used all the upgrades already. They said to try again no less than 3 weeks before I fly. I'm not sure if I should wait or ask for it for the other leg of the flight.

Jamie2k9 · 29-03-2023 10:17pm

Anyone used combine Avias recently. Trying to transfer from BA to EI but the website just says its currently unavailable and has for a week or so.

cson · 29-03-2023 10:28pm

Account details need to be exactly the same for it work seamlessly in my experience (exact same address/name/date of birth).

Jamie2k9 · 29-03-2023 10:46pm

https://www.boards.ie/discussion/comment/120417735#Comment_120417735

They were the same as I did it before but just reupdated the address for both and its worked.

titan18 · 02-04-2023 4:33pm

Hi, just wondering how it works if you reach a status just before your anniversary.

As is, I'm probably about a flight short of reaching Concierge before my anniversary in July (excluding already planned flights). If I reach Concierge, do I only get a month or so at that level and then drop back to Platinum or do I get Concierge until July 2024?

RMDrive · 02-04-2023 6:58pm

https://www.boards.ie/discussion/comment/120431706#Comment_120431706

Full year

BigMoose · 03-04-2023 9:33am

From memory (although it's been a while since I was anything other than silver) you get the year but your anniversary date moves forward to when you go up a tier. So you dont get a year + whatever's left until your anniversary like some airlines.

Zhane · 04-04-2023 9:22pm

Just wondering if you folks could give me a bit of advice. Booked reward flights last night and received all the documentation for travel this morning, pretty painless so far. I managed to add the flights to the Aer Lingus app, and it says check in is in XX days, all pretty normal. However the documentation says to bring them to check in. My question is, Am I able to check in on the app like normal, or do I have to go to the desk to check in and check the luggage at the Airport on day of travel? I called Aer Lingus this morning to reserve the seats and I asked, but he couldn’t really give me an answer and didn’t have time to push him on it. The Flight is not until June so there’s no rush. I just want to make sure and not assume anything.

Board Walker · 06-04-2023 10:49am

https://www.boards.ie/discussion/comment/120399538#Comment_120399538

its a joke! I usually call them and they admit its dog slow

thebiglad · 06-04-2023 3:00pm

https://www.boards.ie/discussion/comment/120441401#Comment_120441401

My experience with reward (and companion) flights is that you can check in as normal, online/app or at the machines in the airport - I had the same concern as you using my 1st one but, no issues. It also failed to show a checked bag but, when I went to the bag drop machine, no issues.

L1011 · 06-04-2023 3:32pm

The credit card APR and monthly fee are both dropping a tad. 22.7% and 6.50 a month, down from 26.6% and 7.99

Of course, if you spend money on what is a high APR, high free credit card to get Avios and actually need to carry a balance and pay the interest - you're an idiot, sorry. Get a cheaper credit card, you could save huge amounts more than you'll earn in Avios.

Reward cards only make sense when you pay in full, and it barely makes sense for me now that I'm no longer doing 8-15k of expenses/purchasing a year - just my own spending now. The fee reduction brings it a bit more in line to what the standard freebies are worth; as the 'free flights' are a faff. Although I did actually get a very, very good deal on some during peak last summer I don't think its usually that worthwhile!

Zhane · 06-04-2023 9:18pm

https://www.boards.ie/discussion/comment/120448161#Comment_120448161

Thanks so much!

cson · 07-04-2023 3:46pm

https://www.boards.ie/discussion/comment/120448284#Comment_120448284

They should add priority boarding or similar to the benefits like what most of the US cards do.

rio1 · 10-04-2023 11:10pm

Does anyone know if you can bring children into a lounge or use priority boarding with them?

I have silver Aer club membership, travelling shortly with two children, who don’t have any status. Wondering if I can take them with me to the lounge or make use of my fast track and priority boarding in Dublin airport. I can’t see anything on the website.