GAME screw up Fallout 4

The_Valeyard

It seems GAME have screwed up big time with Fallout 4 pip boy edition.

It seems many customers who have pre ordered their game, will now not receive it.


http://www.eurogamer.net/articles/2015-11-06-fallout-4-fans-furious-as-game-cancels-pip-boy-edition-pre-orders



Curious to what's actually going on, large numbers of people having 'card problems' others getting charged twice.

super_furry

I wouldn’t be surprised if Game are in financial trouble again. There’s this on the back of their Super Mario Maker fiasco and then they stopped selling gift cards for a while a few weeks back.

matrim

My email from game shows the 2 credit card transaction problem but I don't see any charges on my account yet.

But the uncertainty of the game ordering process is why I had a backup pre-order with gamestop

The_Valeyard

matrim wrote: »

My email from game shows the 2 credit card transaction problem but I don't see any charges on my account yet.

But the uncertainty of the game ordering process is why I had a backup pre-order with gamestop

Wonder is there email system fecked again.

MiskyBoyy

On my game.co.UK account orders page it shows 2 transactions one for £99 another for £83 but I was only charged £20 deposit for the 99 one back in june then the 83 yesterday when they processed the order fully.

The_Valeyard

Seems to be sorted all orders are safe.

Kirby

"Orders are safe" is just a tweet to calm people down. All orders are cancelled. They are planning on ringing up/emailing customers to try and re-order the item.....and they wont be doing that until Monday. The bottom line is, even if you werent one of the people to be charged twice, you arent getting it by release day.

It's a complete mess. A lot of people are very unhappy. Digital download is the way to go these days. Avoid all this nonsense. Okay, you don't get a pipboy but atleast you have the game the second it releases and dont have to rely on the store or postman screwing you over.

Mr Blobby

Kirby wrote: »

It's a complete mess. A lot of people are very unhappy. Digital download is the way to go these days. Avoid all this nonsense. Okay, you don't get a pipboy but atleast you have the game the second it releases and dont have to rely on the store or postman screwing you over.

Unfortunately a lot of people simple don't have the speeds required. I've been on 1mb for years and it won't be changing anytime soon.

Protest the Zero

Did anyone try ordering this to a ROI address? Despite being put on a callback list and blowing £10+ on some crappy waiting line they never changed my delivery address for me, as T&Cs state 'We will not deliver items over 1kg outside of UK.'. Despite this, on Friday I got shipping notice and a tracking no ., maybe they made an exception?

hairball

I'm exactly the same.
Had all the confirmation emails,: initial preorder mails in June, then the last few days had both the processing and shipped emails.
Also had the bobblehead arrive on Friday.
I didn't realise there was issues with shipping to Ireland.

Hang on..you got a tracking no?

keyboard_cat

Anyone getting theirs shipped to parcel motel?
My steel book fallout 4 was dispatched Saturday midday but still no sign of it in parcel motel

Protest the Zero

hairball wrote: »

I'm exactly the same.
Had all the confirmation emails,: initial preorder mails in June, then the last few days had both the processing and shipped emails.
Also had the bobblehead arrive on Friday.
I didn't realise there was issues with shipping to Ireland.

Hang on..you got a tracking no?

No...well I do but it doesn't work, I just get redirected to My Orders page. Hrm, guess we'll have to wait til Friday, then we can get the pitchforks out.

I got a bobblehead today, what's that all about? Surely they'd save money sending them together?

Xenji

Game have really ****ed themselves over in the last few months, starting with Mario Maker and MGS V, now Fallout, they basically try and blame the customer and their banks for either over booking stock or knowing they will not have the stock to fill pre orders.

hairball

Protest the Zero wrote: »

No...well I do but it doesn't work, I just get redirected to My Orders page. Hrm, guess we'll have to wait til Friday, then we can get the pitchforks out.

I got a bobblehead today, what's that all about? Surely they'd save money sending them together?

Got in touch with their customer support today and they told me my location shouldn't be an issue and that it was marked dispatched.

We shall see I guess

Protest the Zero

hairball wrote: »

Got in touch with their customer support today and they told me my location shouldn't be an issue and that it was marked dispatched.

We shall see I guess

That's interesting, maybe they made an exception to the >1kg limit, def post here again if it arrives! Will do the same, fingers crossed

hairball

Protest the Zero wrote: »

That's interesting, maybe they made an exception to the >1kg limit, def post here again if it arrives! Will do the same, fingers crossed

Will do.
Another thing, delivery was estimated at 4-6 working days...sounds like a plausible delivery time for here

matrim

I changed my delivery address to parcel motel and it worked. This morning I got a notice from DPD that it was due for delivery to the parcel motel location in the north

hairball

matrim wrote: »

I changed my delivery address to parcel motel and it worked. This morning I got a notice from DPD that it was due for delivery to the parcel motel location in the north

Probably would've done the same if i'd known there might be a problem.
Had no reason to think there would be though

Grayditch

My missus ordered hers, got the bobble head and all, but reading this I guess we have cause to worry

hairball

On customer services now to see if I can get a tracking number.

Protest the Zero

Got notice that it will be delivered today to a UK address I gave them MONTHS ago via email, but it was never reflected on my delivery address (couldn't change, it still says Ireland right now), nor did they email me to confirm. Looks like I'll have to get a regular edition in the meantime, won't be over in Blighty til Christmas!

hairball

Ah no, I had notihing yet. Strange you got the bobblehead though.

hairball

Hmm I can see mine being stuck at a DPD depot until I pony up extra postage, IF i'm lucky.

hairball

Okay a bit of info.
Got my tracking number and turns out it's for Nightline.
Was told it would activate when the package reached the local depot.
Looks like it's coming here so!
Hope this give a bit of hope to anyone else in a similar situation.

MiskyBoyy

Protest the Zero wrote: »

. Looks like I'll have to get a regular edition in the meantime, won't be over in Blighty til Christmas!

Argos sell it for €56 for first couple of days: http://www.argos.ie/webapp/wcs/stores/servlet/Search?storeId=10152&catalogId=14551&langId=111&searchTerms=FALLOUT+4&authToken=

CeX buy it for €52 at the mean time: https://ie.webuy.com/search/index.php?stext=fallout+4&section=

So if you do want to get a copy to keep you going until you receive yours :cool:

hairball

Another update, nightline tracking number now show parcel expected at head office. Head office is in Dublin so getting closer!

matrim

My parcel motel one has been ready for collection since about 11 last night

hairball

Good stuff, hoping mine get's here tomorrow

HibernianRunner

Just got my pipboy edition delivered by nightline a few minutes ago!

Grayditch

Well, my missus got here and it's the Xbox One edition after ordering the PS4 one. Absolute clowns of the highest order. Had a feeling they would mess this up.

hairball

HibernianRunner wrote: »

Just got my pipboy edition delivered by nightline a few minutes ago!

Did you get notification it was out for delivery on your trackong info?

HibernianRunner

hairball wrote: »

Did you get notification it was out for delivery on your trackong info?

No I didnt get any tracking info, just got a link to generic delivery info from email they sent to me when it was dispatched.

Magnate

HibernianRunner wrote: »

No I didnt get any tracking info, just got a link to generic delivery info from email they sent to me when it was dispatched.

I just ordered the standard one, I presume it'll be An Post that delivers it right? How much was shipping for you? Mine just says "Free Delivery - 1st Class Post (1-2 working days)" but I doubt it's by courier.

Has anyone else received the standard edition from Game yet?

HibernianRunner

Magnate wrote: »

I just ordered the standard one, I presume it'll be An Post that delivers it right? How much was shipping for you? Mine just says "Free Delivery - 1st Class Post (1-2 working days)" but I doubt it's by courier.

Has anyone else received the standard edition from Game yet?

Nightline delivered mine. It says "£2.95 Free Delivery - 1st Class Post (1-2 working days" on my email. Think they charged me because it was delivered to Ireland

wandatowell

Grayditch wrote: »

Well, my missus got here and it's the Xbox One edition after ordering the PS4 one. Absolute clowns of the highest order. Had a feeling they would mess this up.

Ouch, such a pain in the hole.

Magnate

HibernianRunner wrote: »

Nightline delivered mine. It says "£2.95 Free Delivery - 1st Class Post (1-2 working days" on my email. Think they charged me because it was delivered to Ireland

Great, mine said the same and I was actually charged as well, so hopefully I'll get it tomorrow!

hairball

Magnate wrote: »

Great, mine said the same and I was actually charged as well, so hopefully I'll get it tomorrow!

HibernianRunner wrote: »

Nightline delivered mine. It says "£2.95 Free Delivery - 1st Class Post (1-2 working days" on my email. Think they charged me because it was delivered to Ireland

Yup mine turned up unexpectedly as well tonight. Delighted.
I'd imagine yours will land soon alright magnate.

TheDoc

Kirby wrote: »

It's a complete mess. A lot of people are very unhappy. Digital download is the way to go these days. Avoid all this nonsense. Okay, you don't get a pipboy but atleast you have the game the second it releases and dont have to rely on the store or postman screwing you over.

Mr Blobby wrote: »

Unfortunately a lot of people simple don't have the speeds required. I've been on 1mb for years and it won't be changing anytime soon.

As you say Blobby bricks and mortar still have a place in the scheme of things, for people that don't have the BB infrastructure to operate digitally.

What I would say however, is that people like yourself are going to pay the brunt of it in the coming years. Especially when it comes to consoles.

PC's are operating in the digital marketplace long enough now that consumers are comfortable and suppliers have adapted. It is not uncommon to grab a new release for an extremely cheap price on PC. Issues aside with Arkham Knight, I paid €35 on PC for the game including season pass (all DLC). I know Fallout 4 there was options to buy digitally for PC for €33 although I didn't take the plunge.

In years to come the digital space on consoles will become more stable and appealing, as the pricing models start to better reflect the benefits. So while there will still be a place for people needing to buy physical, they will definitly be paying a premium for it.

Considering the scandalous pricing the like of Gamestop and SMyths run already, they won't be too slow picking up on ramping prices further when the time comes and people have no alternatives.

I'd also not be comfortable shopping with Game after the details of their Financial issues came to light what, last year? I'd be a few years monitoring before I handed over any money to a company like that. Possible they are still operating as a massive loss trying to build back up, so could go bang again at any moment. Some people don't learn though. I see on the PC forum people still shopping with HWVS after they went bang earlier in the year, and left so many peoples out of thousands of Euro.

hairball

TheDoc wrote: »

Some people don't learn though. I see on the PC forum people still shopping with HWVS after they went bang earlier in the year, and left so many peoples out of thousands of Euro.

Wow, didn't know HWVS went bust (been a while since my last upgrade:))

TheDoc

hairball wrote: »

Wow, didn't know HWVS went bust (been a while since my last upgrade:))

Yup. Detailed thread on the PC building forum. Reddit had a few posts about it. So many people out of pockets for thousands. Some a few hundred for components.

The lucky ones paid with paypal and got sorted, but HWVS pushed the bank transfer crap and those people were **** out of luck.

They re-opened a few weeks later, in administration, and people went back buying from them. Still actively recommended on boards as well. boggles the mind.

Magnate

Still no sign, ugh

K.O.Kiki

I was in a GAME shop yesterday.

I'd say 90% of their stock is used games and Amiibo/Disney Infinity/Skylanders/Lego Dimensions toys at this stage.

Retr0gamer

I'm closing this, no reason this can't be in the main fallout thread.