365 down

Adoolan85

Is there an issue with 365 online this morning?

Can't log onto the app and desktop version won't allow SEPA Transfer.

Savman

Same here :rolleyes:

Bank of Ireland: Elaine

Good Morning,


Thank you for getting in contact with us here on Boards.ie.


We're aware that some customers are experiencing slow response times with our Mobile App and difficulties making SEPA payments. Our Online team are investigating this at the moment and we hope to have an update on this shortly.


Thank you for your patience.


Elaine

El Weirdo

I'm also having issues with Business Online on Desktop.

Bank of Ireland: Elaine

El Weirdo wrote: »

I'm also having issues with Business Online on Desktop.

Good Morning El Weirdo, 

Thank you for getting in contact with us here on Boards.ie. 

Our Business Online team are aware some customers are experiencing difficulties and are currently investigating this. They have updated the BOL Status Link on the website which should help keep you up to date on this. 

Thank you for your patience. 

Elaine 

Tow

The 365 site appears to have full crashed now...

Tow

And the same with Business On Line...

Harry Angstrom

And this is the same company who don't want people bothering them at their bank counters, apart from their very rich customers :rolleyes:

MarkR

All the farmers must have gotten online. 

ElNino

Business On Line is back now but 365 Online is still down.

Urquell

365 Online still offline.

NIMAN

I used it to transfer money fine a few hours ago.

redt0m

STILL down... joke of an operation

gerdalt

Looks like it is STILL down ?????

my friend

The pensioners have launched a cyber attack

REXER

Why is anyone still surprised by this, its no a rare occurrence at all! 

Bank of Ireland: Tara P

Hi,

Thanks for your posts here on Boards.ie.

365 Online is available and is operating as normal. We’re sorry for any inconvenience this may have caused.

Thanks,

Tara C

LynnGrace

I've attempted to log on several times today, and no joy. All other sites I am on are working perfectly. 

Bank of Ireland: Elaine

LynnGrace wrote: »

I've attempted to log on several times today, and no joy. All other sites I am on are working perfectly. 

Good Afternoon LynnGrace, 

We can confirm that 365Online is operating normally. Can we ask you to ensure that you are using the URL www.365online.com and then clear your browser history and cookies. Once your browser is then refreshed access should be restored. 

If after this, you are still experiencing difficulty, please call our customer service team on 0818 365 365 where a representative will take some further information from you and begin a full investigation. 

Thanks, 
Elaine 

LynnGrace

Tried that, Elaine. No joy. 

Bank of Ireland: Sharon

LynnGrace wrote: »

Tried that, Elaine. No joy. 

Hi LynnGrace,

Thanks for getting back to us. 

Can we ask is it possible for you to try log in using a different internet connection? We have checked with our Support Team and 365 Online is working as normal. 

Thanks,

Sharon

LynnGrace

Not at present. Will try over the weekend. 

phrank

Already the advice to delete cookies and browser history is unacceptable, from a technical point of view. That might be ok for a portal where users exchange cooking recipes but a web app for something as sensitive as online banking should be absolutely robust against even completely corrupted browser settings.
In case of an error, incoherent cookies should be ignored/deleted by the app, temporary data should be set to a sane state and the user should see a clear and relevant status message.
It is not working for me either.

Bank of Ireland: Elaine

phrank wrote: »

Already the advice to delete cookies and browser history is unacceptable, from a technical point of view. That might be ok for a portal where users exchange cooking recipes but a web app for something as sensitive as online banking should be absolutely robust against even completely corrupted browser settings.
In case of an error, incoherent cookies should be ignored/deleted by the app, temporary data should be set to a sane state and the user should see a clear and relevant status message.
It is not working for me either.

Hi phrank, 

We've replied your query on your own Thread. 

Thanks, 
Elaine 

LynnGrace

Just an update, it worked this morning, on my usual internet connection. 

Bank of Ireland: Janet

LynnGrace wrote: »

Just an update, it worked this morning, on my usual internet connection. 

That's great to hear LynnGrace, if we can help with anything else please let us know.

Thanks

Janette

Yakuza

Is anyone getting SSL certificate errors?  I'm getting them here (but I can't rule out the proxy server / firewall in work).
Actually, I can't get into it at all now.  I know there were issues recently in BoI payment systems, is this another manifestation?

wowy

Not working for me this morning.

Bank of Ireland: Janet

Yakuza wrote: »

Is anyone getting SSL certificate errors?  I'm getting them here (but I can't rule out the proxy server / firewall in work).
Actually, I can't get into it at all now.  I know there were issues recently in BoI payment systems, is this another manifestation?

wowy wrote: »

Not working for me this morning.

Hi Yakuza and wowy, 

Thanks for your posts.

Can you try login again and let us know if you get an error, as it should be working now.

Thanks

Janette

helqui

Good Morning,

I cannot log onto banking 365 since yesterday. the http: that is normally green is now red with lines through it and the following message: Your Connection is not private. I never had this issue before, its on my tablet at home but also on my mobile when not connected to the wifi in my house. Is this happening with anyone else?

Bank of Ireland: Nicola

helqui wrote: »

Good Morning,

I cannot log onto banking 365 since yesterday. the http: that is normally green is now red with lines through it and the following message: Your Connection is not private. I never had this issue before, its on my tablet at home but also on my mobile when not connected to the wifi in my house. Is this happening with anyone else?

Hi Helqui,

Thanks for getting in touch with us here on Boards.ie and I’m sorry to hear you’re having difficulties logging in.

I have checked with our support team and the website is operating normally, can I ask you to relaunch your browser and try again? 

Can I also ask you to try the login option at the top of the page here to see if you still encounter the same problem. 

Let me know if you’re still unable to login and if you’re getting any error message and I’ll be able to help you here.

Thanks

Nicola

Tow

365 is not working again, it keeps re-prompting for login details.

Bank of Ireland: Nicola

Tow wrote: »

365 is not working again, it keeps re-prompting for login details.

Sorry about that Tow and thanks for posting, 
We’ve let the team know so this can be investigated.
Thanks
Nicola

Belfunk

Promoted for login details twice and then once i got in i was logged out straight away.

Bank of Ireland: Nicola

Belfunk wrote: »

Promoted for login details twice and then once i got in i was logged out straight away.

Apologies Belfunk, we’ve reported this to our support team here who are currently investigating this.
Thanks
Nicola