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  • 27-10-2015 1:04am
    #1
    GrayFox208
    Closed Accounts Posts: 335 ✭✭


    I'm using your full name because you're in trouble.

    I ordered a switch from sky and one of your experts sales team put it to sky as a cancellation request and resupply from Eir. Which means I'm going to have no service for 1-2 weeks while eircom reactivates me. Cheers.


Comments

  • #2
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    GrayFox208 wrote: »
    I'm using your full name because you're in trouble.

    I ordered a switch from sky and one of your experts sales team put it to sky as a cancellation request and resupply from Eir. Which means I'm going to have no service for 1-2 weeks while eircom reactivates me. Cheers.
    Hi Grey Fox
    that certainly does not sound correct. Can you PM me with your ac count no. and I can see if there is anything we can do to speed this up. I cannot promise anything but we will do our best to help in any way we can.
    Tony


  • #3
    GrayFox208
    Closed Accounts Posts: 335 ✭✭GrayFox208


    eir: Tony wrote: »
    Hi Grey Fox
    that certainly does not sound correct. Can you PM me with your ac count no. and I can see if there is anything we can do to speed this up. I cannot promise anything but we will do our best to help in any way we can.
    Tony

    Yeah I'll do that now Tony. Thanks.


  • #4
    norabattie
    Registered Users, Registered Users 2 Posts: 282 ✭✭norabattie


    Just came across this by chance. I was looking into switching back to eir from sky also but I definitely don't want there to be any lapse in service while I am waiting. I have teenagers = NOT FUN!  :(
    So can someone fill me on the process please?


  • #5
    GrayFox208
    Closed Accounts Posts: 335 ✭✭GrayFox208


    norabattie wrote: »
    Just came across this by chance. I was looking into switching back to eir from sky also but I definitely don't want there to be any lapse in service while I am waiting. I have teenagers = NOT FUN!  :(
    So can someone fill me on the process please?

    It's actually Sky's fault not eircom. They saw a switch request then cancelled the account. If I have any lapse in service I'll be picking up a three mobile broadband sim I have an old router from a few years ago and using that.


  • #6
    norabattie
    Registered Users, Registered Users 2 Posts: 282 ✭✭norabattie


    GrayFox208 wrote: »
    norabattie wrote: »
    Just came across this by chance. I was looking into switching back to eir from sky also but I definitely don't want there to be any lapse in service while I am waiting. I have teenagers = NOT FUN!  :(
    So can someone fill me on the process please?

    It's actually Sky's fault not eircom. They saw a switch request then cancelled the account. If I have any lapse in service I'll be picking up a three mobile broadband sim I have an old router from a few years ago and using that.
    Can sky actually do that though? Seems bad form to be honest. I don't mind too much personally. Have bill pay phones in the house so portable hotspot can be used but PS4's and xbox's are a whole other situation.  
    Thanks for the reply though. Must investigate more before I make my final decision. 


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  • #7
    GrayFox208
    Closed Accounts Posts: 335 ✭✭GrayFox208


    norabattie wrote: »
    Can sky actually do that though? Seems bad form to be honest. I don't mind too much personally. Have bill pay phones in the house so portable hotspot can be used but PS4's and xbox's are a whole other situation.  
    Thanks for the reply though. Must investigate more before I make my final decision. 

    Yeah they can cancel your account anytime they want.


  • #8
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    GrayFox208 wrote: »
    norabattie wrote: »
    Just came across this by chance. I was looking into switching back to eir from sky also but I definitely don't want there to be any lapse in service while I am waiting. I have teenagers = NOT FUN!  :(
    So can someone fill me on the process please?

    It's actually Sky's fault not eircom. They saw a switch request then cancelled the account. If I have any lapse in service I'll be picking up a three mobile broadband sim I have an old router from a few years ago and using that.
    HI GrayFox208

    Thanks for the update

    Al


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