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Logged a leak online

  • 09-10-2015 2:52pm
    #1
    Wise Old Elf
    Moderators Posts: 3,554 ✭✭✭


    Hi Folks, 

    Having spotted a leak on the public street, I logged a call online on 1st October, got e-mail confirmation but no reference number was on the mail. The water is still leaking and I'm wondering how to follow up on this call without a reference? 

    Thanks
    Wise Old Elf


Comments

  • #2
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi Wise Old Elf,

    Thank you for contacting us.

    We can look into this matter. Would you mind sending the following details via PM:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance,
    Niall


  • #3
    Wise Old Elf
    Moderators Posts: 3,554 ✭✭✭Wise Old Elf


    Thanks Niall, 

    Have PMd you now. 


  • #4
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi Wise Old Elf,
    Wise Old Elf wrote: »
    Thanks Niall,

    Have PMd you now.

    Thank you. A member of our team will respond to your query.

    Kind regards,
    Niall


  • #5
    looksee
    Registered Users, Registered Users 2 Posts: 29,095 ✭✭✭✭looksee


    So...we don't want to know WiseOldElf's name and phone number but it would be interesting to know how IW deals with leaks in public roads. There would be absolutely no data risk discussing a leak in a road, other than the name and address of the reporting member of the public, which we don't want to know. Why so secretive?


  • #6
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi looksee,

    Thank you for query.
    looksee wrote: »
    So...we don't want to know WiseOldElf's name and phone number but it would be interesting to know how IW deals with leaks in public roads. There would be absolutely no data risk discussing a leak in a road, other than the name and address of the reporting member of the public, which we don't want to know. Why so secretive?
    As the matter was already highlighted to Irish Water I would need specific information provided when initially raised, in order to investigate this matter further.

    However if a leak does occur on a public road, there are various methods customers can use to alert Irish Water, such as calling 1890 278 278, @IWCare or Report A Leak on www.water.ie. For a full list of our contact methods please see here.

    If we receive a report of a leak, we will then liaise with the relevant local Water Department in order to have this matter investigated further.

    I hope this information is helpful. Please feel free to contact us with any other queries you may have.

    Kind regards,
    Niall


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