Water Conservation Grant deadline extended

Irish Water: Niall

The deadline for the 2015 Water Conservation Grant has been extended to the 22nd of October 2015. 

Households can apply online at www.watergrant.ie or by phoning the Water Grant Support Team on 0761 087 890 or 1890 100 043. Those who have applied by midnight on the 8th of October will receive their payment in October.

To apply for the Water Conservation Grant, households must have:

- their Irish Water Account Number/Registration Number;
- their Transaction Identification Number (TIN), available on the Water Grant letter sent by the Department of Social Protection;
- their Water Point Reference Number (WPRN), also available on the Water Grant letter sent by the Department of Social Protection;
- their Personal Public Service Number (PPSN);
- their bank or other financial institution account details.
  

Victor

[font=Calibri, sans-serif]1. https://www.watergrant.ie/ says "IMPORTANT: The closing date for applications for the 2015 Water Conservation Grant is 08 October 2015." I understand this was extended to 22 October: http://www.rte.ie/news/2015/1008/733201-water/ but the website has not been changed[/font]

[font=Calibri, sans-serif]2. Following several contacts with Irish Water and the Water Conservation Grant, it seems that Irish Water haven't yet sent my file to the DSP. Irish Water have demanded lots of extra information, but haven't said when they might send the file.[/font]

[font=Calibri, sans-serif]How can we resolve this?[/font]

[font=Calibri, sans-serif]3. I get the impression that lots of people are in this category. At least, tell us what is happening.[/font]

Victor

I received this email today.

RE: Complaint: Unable to apply for Water Conservation Grant - file not sent by Irish Water
From <snip>@environ.ie
To: Victor

Dear Victor

Thank you for your email.

The closing date for receipt of applications for the 2015 Water Conservation Grant has been extended by 2 weeks to 22 October 2015. Irish Water have advised that they are working on cases where valid registrations were made but this information was not forwarded to the Department of Social Protection (DSP) as part of the initial data transfer. If, following engagement with Irish Water you satisfy the eligibility criteria your information will be forwarded to DSP in the coming weeks. The Department of Social Protection will then issue a communication to this group of people with instructions on how to apply for the grant.

The eligibility criteria for the water conservation grant are set out in the Water Services Act 2014 (Water Conservation Grant) Regulations 2015. Under regulation 5(1) a person who registers with Irish Water, as required under section 5(2)(a) of the Water Services Act 2014, on or before 30 June 2015 shall be eligible to receive the grant in 2015 if they were normally resident at the principal private residence on that date.

Changes to the watergrant.ie website are in system test at the moment and it is expected that the changes will be applied to the live site either later today or early tomorrow.

Regards,

<snip>

joujoujou

Irish Water: Niall wrote: »

[...]

To apply for the Water Conservation Grant, households must have:

- their Irish Water Account Number/Registration Number;
- their Transaction Identification Number (TIN), available on the Water Grant letter sent by the Department of Social Protection;
- their Water Point Reference Number (WPRN), also available on the Water Grant letter sent by the Department of Social Protection;
[...]
  

Never got any of above - now what?

Irish Water: Amy A

Hi joujoujou,

Thanks for contacting us.

If you registered your details at your primary residence with Irish Water on or before June 30th of this year, you are eligible to apply for this year's Water Conservation Grant. If you didn't register by this date, you are ineligible to apply for this year's grant payment and as such, would not receive correspondence on how to apply.

If there's anything that you would like us to investigate, please send us a PM with the following information:

Your name;
Address;
Contact Number and;
Further details of your query.

Kind regards,
Amy.

joujoujou

I did not register any details with anyone, as I got no letter nor any other form of notification, never.

Irish Water: Mairead

Hi joujoujou

joujoujou wrote: »

I did not register any details with anyone, as I got no letter nor any other form of notification, never.

We can certainly look into this for you.

If you would like us to investigate this for you, could you please send the following details by private message:

- Name;
- Address and
- Contact Number.

Kind regards,
Mairead

joujoujou

PM sent.

Thanks.

Irish Water: Niall

Hi joujoujou,

joujoujou wrote: »

PM sent.

Thanks.

Thank you for that update.

A member of our team will respond to your query in due course.

Kind regards,
Niall

Derby Deasy

I registered with Irish Water back in April, but received no letter from the Department of Social Protection with my TIN. 

I rang the Water Conservation Grant hotline before the last deadline a few weeks ago. The operator informed me that some letters had been delayed because of the postal strike. He said not to worry about it, but to call back if no letter came.

No letter came. I rang back last Monday. A new Operator told me that he was sending out a replacement letter (although it was replacing nothing). No letter came. 

Today I rang back again. The Operator told me not to worry about the deadline, but to ring back next week if no letter comes. They are still trying to get through the letters, she said. 

I have had no problem with receiving any other post. ESB bills, Irish Water bills, telephone bills  jury service letters, political pamphlets (and other junk-mail) find their way to my hall door at 11am every day without fail. 

Is this an issue that anyone else is having or am I unique?

Irish Water: Amy A

Hi Derby Deasy,

Thanks for getting in touch with us.

Once you've registered your details with Irish Water on or before June 30th of this year, you are deemed eligible to apply for the Water Conservation Grant. If a customer receives correspondence from the Dept. of Social Protection after today's deadline, they will still be able to apply for this year's grant payment.

If you have any further queries, please don't hesitate to let us know and we will be happy to help.

Thanks,
Amy.

Ogham

Irish Water: Amy wrote: »

Hi Derby Deasy,

Thanks for getting in touch with us.

Once you've registered your details with Irish Water on or before June 30th of this year, you are deemed eligible to apply for the Water Conservation Grant. If a customer receives correspondence from the Dept. of Social Protection after today's deadline, they will still be able to apply for this year's grant payment.

If you have any further queries, please don't hesitate to let us know and we will be happy to help.

Thanks,
Amy.

Irish Water cannot speak for the Dept of Social protection.  They are administering the grant - so how can Irish Water staff say that grant applications will be accepted after 22nd October when all the information on the WaterGrant website says otherwise?   Can you point us to where some Govt department has said that the grant applications will be accepted after 22nd October?

Thanks

Victor

Ogham wrote: »

Irish Water: Amy wrote: »

Hi Derby Deasy,

Thanks for getting in touch with us.

Once you've registered your details with Irish Water on or before June 30th of this year, you are deemed eligible to apply for the Water Conservation Grant. If a customer receives correspondence from the Dept. of Social Protection after today's deadline, they will still be able to apply for this year's grant payment.

If you have any further queries, please don't hesitate to let us know and we will be happy to help.

Thanks,
Amy.

Irish Water cannot speak for the Dept of Social protection.  They are administering the grant - so how can Irish Water staff say that grant applications will be accepted after 22nd October when all the information on the WaterGrant website says otherwise?   Can you point us to where some Govt department has said that the grant applications will be accepted after 22nd October?

Thanks

I've spoken to the Water Conservation Grant and for people who haven't been issued a TIN, they will be still able to apply past the deadline.

Ogham

Victor wrote: »

Ogham wrote: »

Irish Water: Amy wrote: »

Hi Derby Deasy,

Thanks for getting in touch with us.

Once you've registered your details with Irish Water on or before June 30th of this year, you are deemed eligible to apply for the Water Conservation Grant. If a customer receives correspondence from the Dept. of Social Protection after today's deadline, they will still be able to apply for this year's grant payment.

If you have any further queries, please don't hesitate to let us know and we will be happy to help.

Thanks,
Amy.

Irish Water cannot speak for the Dept of Social protection.  They are administering the grant - so how can Irish Water staff say that grant applications will be accepted after 22nd October when all the information on the WaterGrant website says otherwise?   Can you point us to where some Govt department has said that the grant applications will be accepted after 22nd October?

Thanks

I've spoken to the Water Conservation Grant and for people who haven't been issued a TIN, they will be still able to apply past the deadline.

I wonder why that is not being communicated to the general public ?

Victor

So, I got my letter with my TIN today at 18:15.

The deadline was today at 17:00.

Irish Water: Amy A

Hi Victor,

Thanks for contacting us.

As TINs are issued by the Department of Social Protection, we would suggest that you contact them on 1890 100 043 for further assistance with this query. Their phone lines are open from 9:30am-5pm, Monday to Friday.

I hope this helps.

Kind regards,
Amy.