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Forgot Password doesn't work yet you send threatening letters

  • 07-10-2015 12:57pm
    #1
    BulliteShot
    Registered Users, Registered Users 2 Posts: 152 ✭✭


    Dear Irish Water,
    I tried logging into your website to pay my water bill 2 months ago. Your website's forgotten password page doesn't work. When I type a new password into the boxes and click on submit the password fields get erased and nothing happens.

    I tried again today, exactly the same problem with your website. I have tried multiple computers.

    I sent you an email 2 months ago explaining the problem. You never responded. Today I received a threatening letter from you through the post. Get your website fixed and respond to emails because sending such harassing letters because it makes you all look incompetent.

    Regards,
    Bulliteshot


Comments

  • #2
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi,

    Please accept my apologies for any inconvenience caused as we are currently experiencing a high volume of emails and endeavour to respond to our customers as soon as possible.

    We can certainly investigate why their is an error with your Online Account. Would you mind sending this following details via PM:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance,
    Niall


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