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some things never change

kefir32 · 2015-10-02 22:19:51

So i innocently thought that with the rebrand exercise Eircom have undertaken, things would change on the customer service front. I decided to compare bundles for my business, to what I am paying with vodafone business. Admittedly, Vodafone have their flaws but as a business customer, I have always had my account queries…

02-10-2015 10:19pm

#1

kefir32

Registered Users, Registered Users 2 Posts: 224 ✭✭

Join Date: December 2013

Posts: 203

So i innocently thought that with the rebrand exercise Eircom have undertaken, things would change on the customer service front. I decided to compare bundles for my business, to what I am paying with vodafone business. Admittedly, Vodafone have their flaws but as a business customer, I have always had my account queries treated promptly and professionally.
I called Eir sales today to get some figures for business packages, first I was left on hold for nearly 20 mins, I gave up and called later in the day, a sales advisor advised me they couldn't help me with my questions but a dedicated business advisor would call me back within the hour. Unsurprisingly no call back, so Eir, if this is what you are like to prospective customers don't expect me to change over even if you come in slightly cheaper than the competition.
Disappointed

1

Comments

#2 03-10-2015 10:53am

Ally Dick

Registered Users, Registered Users 2 Posts: 12,741 ✭✭✭✭

Join Date: October 2007

Posts: 12539

Well you're still dealing with a cheap as chips outsourced help desk run for a US hedge fund

0
#3 05-10-2015 11:27am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

kefir32 wrote: »

So i innocently thought that with the rebrand exercise Eircom have undertaken, things would change on the customer service front. I decided to compare bundles for my business, to what I am paying with vodafone business. Admittedly, Vodafone have their flaws but as a business customer, I have always had my account queries treated promptly and professionally.
I called Eir sales today to get some figures for business packages, first I was left on hold for nearly 20 mins, I gave up and called later in the day, a sales advisor advised me they couldn't help me with my questions but a dedicated business advisor would call me back within the hour. Unsurprisingly no call back, so Eir, if this is what you are like to prospective customers don't expect me to change over even if you come in slightly cheaper than the competition.
Disappointed

Hi kefir32

I'm genuinely sorry to hear of this and apologies are clearly in order here as you should have been called back. If you would like to PM me your contact details I will be very happy to arrange one of our business sales agents to call you.

Thank you

Al

0
#4 06-10-2015 10:24pm

kefir32

Registered Users, Registered Users 2 Posts: 224 ✭✭

Join Date: December 2013

Posts: 203

still no call Al
quelle surprise............................

0
#5 07-10-2015 1:37pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

kefir32 wrote: »

still no call Al
quelle surprise............................

I have not yet received a PM from you Kefir32,

Could you PM me your contact details and I will arrange a call this afternoon

Thanks
Al

0