Eircom Efibre speed dropped to 11mb

pissed

Just checked my speeds there this morning and only getting 11mb download and 18mb upload. Was always rock solid at 48/49mb.

Checked my usage on Eircom and its gone off the scale compared to my previous usage.

Your Broadband allowance
Unlimited
Total downloads to date this month
1,091.91 GB
Total uploads to date this month
64.45 GB
Total upload/download used up to date/time
1,156.36 GB
Percentage used up to date/time
n/a
Broadband allowance remaining
Unlimited

Do Eircom throttle with excessive downloads? I thought unlimited actually meant unlimited.

Living in Ashbourne area on the offchance that a problem in the general area.

mass_debater

What speed does your modem sync at?

pissed

mass_debater wrote: »

What speed does your modem sync at?

Interface Status Rate
LAN1 Up 1000M / Full
LAN2 NoLink N/A
LAN3 Up 100M / Full
LAN4 Up 100M / Full
WLAN Up 144.5M
Ethernet WAN NoLink N/A
DSL Up RX:18698/ TX:20480(Kbps)
3G USB NoDevice

Thanks for the reply, I assume this is what you were asking for and by the looks of it the root of the problem. Would that be done on Eircom's side or could it be a possible fault in the general area?

mass_debater

That's not your line stats, your line stats will have figures for sync speed, attenuation and SNR margin.

pissed

============================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 0 day: 1 hour: 7 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 20.479 Mbps 18.697 Mbps
Actual Net Data Rate: 20.480 Mbps 18.698 Mbps
Trellis Coding: ON ON
SNR Margin: 13.8 dB 7.8 dB
Actual Delay: 0 ms 0 ms
Transmit Power: 8.2 dBm 12.6 dBm
Receive Power: -26.4 dBm -20.2 dBm
Actual INP: 29.0 symbols 29.0 symbols
Total Attenuation: 34.5 dB 32.8 dB
Attainable Net Data Rate: 23.175 Mbps 15.956 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 41.5 32.1 38.4 N/A 32.4 35.3 52.9
Signal Attenuation(dB): N/A 31.4 37.6 N/A 32.1 35.2 N/A
SNR Margin(dB): N/A 13.7 13.8 N/A 7.9 7.6 N/A
Transmit Power(dBm):-10.8 3.2 6.4 N/A 11.0 7.4 N/A

Is it those?

mass_debater

Something is affecting your downstream, unplug everything, remove the front of the master socket and post the line stats when the modem is connected through the Ethernet port on the back part of the master socket (the bit left on the wall)

pissed

Hi, I tried what you suggested but could not get anything once connected like that. I removed front plate and connected straight from the piece left on the wall to various ports at the back of the router. Could not establish a line regardless of which port I used. I tried with two cables to rule out a faulty one

Avada

pissed wrote: »

Hi, I tried what you suggested but could not get anything once connected like that. I removed front plate and connected straight from the piece left on the wall to various ports at the back of the router. Could not establish a line regardless of which port I used. I tried with two cables to rule out a faulty one

You want to connect a cable from the black socket picture below to your router. Power the router off and repower it once all cables are connected.

mass_debater

pissed wrote: »

Hi, I tried what you suggested but could not get anything once connected like that. I removed front plate and connected straight from the piece left on the wall to various ports at the back of the router. Could not establish a line regardless of which port I used. I tried with two cables to rule out a faulty one

You connect to the dsl port using the same phone cable you've always used, you do not use an ethernet cable. The port itself is ethernet but will take the smaller phone cable

pissed

VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 0 day: 0 hour: 8 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 20.477 Mbps 51.197 Mbps
Actual Net Data Rate: 20.478 Mbps 51.198 Mbps
Trellis Coding: ON ON
SNR Margin: 11.0 dB 17.3 dB
Actual Delay: 0 ms 0 ms
Transmit Power: - 0.8 dBm 13.7 dBm
Receive Power: -21.0 dBm -1.9 dBm
Actual INP: 29.0 symbols 29.0 symbols
Total Attenuation: 20.2 dB 15.7 dB
Attainable Net Data Rate: 24.565 Mbps 77.528 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): 6.2 24.9 36.3 N/A 15.1 31.8 47.9
Signal Attenuation(dB): 6.2 24.1 35.1 N/A 12.9 31.5 47.8
SNR Margin(dB): 11.0 10.9 11.0 N/A 17.3 17.3 17.3
Transmit Power(dBm):-15.6 - 5.4 - 2.9 N/A 10.9 8.1 6.9

Thanks for all the help. Ended up there was a problem somewhere with the line from where it entered the kitchen to where I have the router.

Quick trip to the Euro shop and all is sorted.

Thanks again

Avada

pissed wrote: »

Thanks for all the help. Ended up there was a problem somewhere with the line from where it entered the kitchen to where I have the router.

Quick trip to the Euro shop and all is sorted.

Thanks again

Looks better alright.

mass_debater

Glad you got it sorted. Remember, the modem must be plugged into the master socket and you shouldn't use a flat cable from it longer than a meter.