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Who to contact regarding replacement of a damaged card?

heartofwhite · 2015-09-25 07:58:45

Hi, My debit card has cracked and is no longer working - who do I need to contact to order a replacement and can you tell me if a charge applies? Thank you.

25-09-2015 7:58am

#1

heartofwhite

Registered Users, Registered Users 2 Posts: 526 ✭✭✭

Join Date: November 2006

Posts: 399

Hi,

My debit card has cracked and is no longer working - who do I need to contact to order a replacement and can you tell me if a charge applies?

Thank you.

0

Comments

#2 25-09-2015 10:59am

Bank of Ireland: Helen

Closed Accounts Posts: 147 ✭✭

Join Date: June 2015

Posts: 146

heartofwhite wrote: »

Hi,

My debit card has cracked and is no longer working - who do I need to contact to order a replacement and can you tell me if a charge applies?

Thank you.

Hi heartofwhite,

Thank you for contacting us on Boards.

If you would like to contact a rep in BOI Direct on 0818 365 365 they will be happy to request a new Visa Debit Card for you. These are posted to the address we have on file for you and take 3-5 working days.

The charge for a replacement card is €8.00.

Have a good weekend and if there is anything else we can help you with please don’t hesitate in contacting us again.

Helen

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