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No service

HellboundIRL · 2015-09-11 18:43:11

My efibre and phone service was cut off suddenly today at 2pm (no dial tone). I contacted support and I was told there was a problem on my line, an engineer was booked and I was told it could be 3 working days (starting on Monday) before its looked at. I've never had an issue with the line before and have been on a solid…

11-09-2015 6:43pm

#1

HellboundIRL

Registered Users, Registered Users 2 Posts: 242 ✭✭

Join Date: June 2010

Posts: 229

My efibre and phone service was cut off suddenly today at 2pm (no dial tone). I contacted support and I was told there was a problem on my line, an engineer was booked and I was told it could be 3 working days (starting on Monday) before its looked at. I've never had an issue with the line before and have been on a solid 100/20 connection for over a year now so I'm puzzled.

I notice quite a lot of engineers at the fibre cabinet on a daily basis, is it possible that my line could have been physically disconnected by one of them? Will I have this downtime deducted from my next bill? It's fairly annoying having no service in the run up to and over the weekend.

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Comments

#2 14-09-2015 1:40pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

HellboundIRL wrote: »

My efibre and phone service was cut off suddenly today at 2pm (no dial tone). I contacted support and I was told there was a problem on my line, an engineer was booked and I was told it could be 3 working days (starting on Monday) before its looked at. I've never had an issue with the line before and have been on a solid 100/20 connection for over a year now so I'm puzzled.

I notice quite a lot of engineers at the fibre cabinet on a daily basis, is it possible that my line could have been physically disconnected by one of them? Will I have this downtime deducted from my next bill? It's fairly annoying having no service in the run up to and over the weekend.

Hi HellboundIRL

I can fully understand your feelings on this, has service resumed yet?

A refund is usually offered for service where it has not been repaired within the advised 3 working day timeframe and to request such please contact eircom accounts on free phone 1901 or via WebChat at www.eircom.net/chatnow

Thanks
Al

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#3 14-09-2015 2:32pm

HellboundIRL

Registered Users, Registered Users 2 Posts: 242 ✭✭

Join Date: June 2010

Posts: 229

Thank you Alan. The service resumed today at 2pm.

0
#4 14-09-2015 2:37pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

HellboundIRL wrote: »

Thank you Alan. The service resumed today at 2pm.

Thanks for the update HellboundIRL

Thanks
Al

0