Des Kelly Complaints Department? Does it Exist?

Mag85 · 01-09-2015 8:16am #1

Hi All, I am looking for the phone number for Des Kelly complaints department? M mother was unfairly treated yesterday and I would like to make a complaint but the number they have listed are saying they are not head office? 018117571
Thanks

Spocker · 01-09-2015 9:19am

Moved to Consumer Issues from Adverts.ie Helpdesk

Lux23 · 01-09-2015 11:55am

I very much doubt they have a complaints department, you should probably find out where head office is.

Mag85 · 01-09-2015 12:17pm

Lux23 wrote: »

I very much doubt they have a complaints department, you should probably find out where head office is.

Thanks a million!! The number they are giving for head office isn't a head office it's the store in the long mile road. Also tried tweeting Des Kelly still awaiting a response

Paulw · 01-09-2015 12:21pm

http://www.deskelly.ie/index.php?route=information/form&form=contact-us

Mag85 · 01-09-2015 12:38pm

Thank you PaulW also tried this and no reply

dudara · 01-09-2015 3:47pm

There are several different Des Kelly companies listed on CRO, with different addresses. The main company looks to be the following

Des Kelly Carpets Ltd
5 SLANEY ROAD,
DUBLIN INDUSTRIAL ESTATE,
GLASNEVIN,
DUBLIN 11

Mag85 · 01-09-2015 6:16pm

dudara wrote: »

There are several different Des Kelly companies listed on CRO, with different addresses. The main company looks to be the following

Des Kelly Carpets Ltd
5 SLANEY ROAD,
DUBLIN INDUSTRIAL ESTATE,
GLASNEVIN,
DUBLIN 11

Thanks everyone!! Finally got to the bottom of it with the power of twitter

Des Kelly doesn't have a head office, a company I will never deal with again, poor customer service, rude staff and unfinished work

newacc2015 · 01-09-2015 8:28pm

Mag85 wrote: »

Thanks everyone!! Finally got to the bottom of it with the power of twitter Des Kelly doesn't have a head office, a company I will never deal with again, poor customer service, rude staff and unfinished work

I dont see why it would. Its small enough company with a handful of shops. Personally I find their prices so low, that it well justifies their not so amazing showrooms and staff. If you want top notch service in Ireland, you just have to pay for it

dudara · 01-09-2015 9:39pm

@Mag85 - do you have a specific consumer issue to discuss? Otherwise, I will close this thread.

dudara

Des Kelly Complaints Department? Does it Exist?

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