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Duplicated Payment

  • 23-08-2015 2:48pm
    #1
    inigo
    Registered Users, Registered Users 2 Posts: 650 ✭✭✭


    Hi,

    Something went wrong when I was trying to make an online payment. I tried again and it now seems I made the payment twice as it shows twice on my credit card statement.

    Could you please refund me one of them?

    Thank you


Comments

  • #2
    Irish Water: Kim
    Closed Accounts Posts: 94 ✭✭Irish Water: Kim


    Hi inigo,

    Thanks for your query.
    inigo wrote: »
    Hi,

    Something went wrong when I was trying to make an online payment. I tried again and it now seems I made the payment twice as it shows twice on my credit card statement.

    Could you please refund me one of them?

    Thank you

    In order to investigate this matter, would you mind sending the following details via private message:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance.

    Kind regards,
    Kim


  • #3
    inigo
    Registered Users, Registered Users 2 Posts: 650 ✭✭✭inigo


    After nearly 3 months since I got in touch with IrishWater in this forum in order to get a refund on a double payment, and despite several more messages asking for an update on the situation, I still have not got my refund. I have however received a new bill. All I ever get from IrishWater (or their reps) is an apology, a "thank you for your patience", a "we have got in touch with the relevant department and will give you an update", but there is never one.

    Has anyone ever been successful in getting a refund from IrishWater? Does anyone have any suggestions on what I could do next? I'm past frustrated at this stage.


  • #4
    HelgaWard
    Registered Users, Registered Users 2 Posts: 568 ✭✭✭HelgaWard


    Contact your credit card company and request a charge back.


  • #5
    inigo
    Registered Users, Registered Users 2 Posts: 650 ✭✭✭inigo


    HelgaWard wrote: »
    Contact your credit card company and request a charge back.
    Thanks for that. I just got in touch with the credit card company and they say they will look into it.


  • #6
    Irish Water: Aaron P
    Closed Accounts Posts: 178 ✭✭Irish Water: Aaron P


    inigo wrote: »
    After nearly 3 months since I got in touch with IrishWater in this forum in order to get a refund on a double payment, and despite several more messages asking for an update on the situation, I still have not got my refund. I have however received a new bill. All I ever get from IrishWater (or their reps) is an apology, a "thank you for your patience", a "we have got in touch with the relevant department and will give you an update", but there is never one.

    Has anyone ever been successful in getting a refund from IrishWater? Does anyone have any suggestions on what I could do next? I'm past frustrated at this stage.
    Hi inigo,

    I apologise for the delay. A member of our team has responded to your query via private message.

    Kind regards,
    Aaron


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