Cancelled line by accident

staticdoor71

Hi.. Im trying to get my line reconnected as I cancelled it by accident.. I really had hoped it would be easier than its proving as no details have changed

I got a line installed about two weeks ago. All was fine up and running

Then we were meant to be moving house last week. So I used the cancellation notice on the back of your welcome letter and sent it back (as I was on day 13 of the 14day cooling off)

I Thought I was cancelling my phone and broadband order.. Turns out I cancelled the whole frickin phone line, rendering my phone and account numbers dead.

So I phoned yesterday to try sort it out.. And was told I need to make a new sales order.
Went thru everything gave bank details (bare in mind nothing has changed in two weeks.. Bank address name.. Nothing)
But it came back as refused by cr control twice.
And no one can tell me why.. Even tho it's my information.. Im expected to write to some address...

So now..
I've a dead phone line that I cancelled BY ACCIDENT.... that I can't even get reconnected....

What are my options now??

eircom: Alan

staticdoor71 wrote: »

Hi.. Im trying to get my line reconnected as I cancelled it by accident..  I really had hoped it would be easier than its proving as no details have changed

I got a line installed about two weeks ago.  All was fine up and running

Then we were meant to be moving house last week.  So I used the cancellation notice on the back of your welcome letter and sent it back (as I was on day 13 of the 14day cooling off)

I Thought I was cancelling my phone and broadband order.. Turns out I cancelled the whole frickin phone line, rendering my phone and account numbers dead.

So I phoned yesterday to try sort it out.. And was told I need to make a new sales order.
Went thru everything gave bank details (bare in mind nothing has changed in two weeks.. Bank address name.. Nothing)
But it came back as refused by cr control twice.
And no one can tell me why.. Even tho it's my information.. Im expected to write to some address...

So now..
I've a dead phone line that I cancelled BY ACCIDENT.... that I can't even get reconnected....

What are my options now??

Hi staticdoor71

That sounds quite odd, can you PM me your old account number and address please? I'll need to look in to this further before I can clarify his for you.

Cheers
Al

staticdoor71

eircom: Alan wrote: »

Hi staticdoor71

That sounds quite odd, can you PM me your old account number and address please? I'll need to look in to this further before I can clarify his for you.

Cheers
Al

Did you get my pm?

eircom: Alan

staticdoor71 wrote: »

eircom: Alan wrote: »

Hi staticdoor71

That sounds quite odd, can you PM me your old account number and address please? I'll need to look in to this further before I can clarify his for you.

Cheers
Al

Did you get my pm?

Thanks for taking the call staticdoor71 - I'll be back to you this afternoon

Cheers
Al

staticdoor71

eircom: Alan wrote: »

Thanks for taking the call staticdoor71 - I'll be back to you this afternoon

Cheers
Al

Hi alan
Can you call me when you get this. Thanks

eircom: Alan

Thanks for taking my call staticdoor71 - keep me updated
Al